10-17-2015 10:46 PM
I went over my limit for the first time, and was surprised that the rate charged for overage data seems to be completely hidden.
I did the online chat, and was told that this information was only available after the fact.
It seems that the charge for overage data is basic piece of information that should be availabe.
I escalated the online chat, but was disconnected after being told that the information wasn't hidden, and I would see it when it was charged.
I don't know if I was hung up on or disconnected due to the webpage timing out.
I'm only over ~150MB , so it shouldn't be too much money. It is just rediculous that the price is so hard to find.
Solved by: Go to Solution.
10-18-2015 3:06 AM
10-18-2015 7:04 AM
Nope, not hidden at all. As @Anonymous points out, it is right there in black and white.
10-18-2015 11:58 AM
That chart does indeed answer my question.
However, neither of the customer service personell I chatted with would give me that info, or point me to the chart.
From the chart
20$/ 300 MB for 300MB/Mo plan 15$/1GB for other plans shown no rollover
- edited 10-18-2015 2:12 PM
As you can see, if you are only going over by 1 GB, it is cheaper (except on the smallest plan) to pay the overage. If you are going over by 2 GB or more, it is usually cheaper to increase your plan.
The good news, which many don't realize, is that you can increase your plan on the last day of the cycle (when you can see how much you are over) and choose to backdate it (important, don't pro-rate it) to the start of the cycle. That's probably something else the CSR don't know or won't tell you.
The downside is that when you change plans, you lose any roll over for that cycle.
09-08-2016 2:25 PM
It appears plans now have overage protection, so you can still get online, but at 2G speeds.
Question: If I hit my data limit and want to get more data JUST for the rest of that month, can I purchase one-time additional data? How much does that cost nowadays?