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Change in ATT Wireless Bill - mulit-line charge separated from user.
the change in the new bill is terrible and i need help. I have a family plan with several phones. Previously, the $85 base fee was included in the primary phone's account, so under the primary, it would read $85 multi line charge, and $20 for the phone number, for a total of 105. (i am rounding for taxes etc to make it simple). Under the new bill the $85 is separated. For those of us who get reimbursed from our companies, you just cost us $85, because our accounting departments look at the person's number and now reimburse $20 instead of $105. i called customer service and they sent a form letter that says please reimburse this guy for the multiline charge! they said they have been getting a lot of these calls. Anyway, without the reimbursement, i am now out of pocket $85x12 or over $1,000 per year. So when my phones are paid, which will be very shortly, you are forcing me to switch to TMobile because i ust can afford that. Can you switch back to old bill statement? thank you.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Interesting. I am allowed my line, plus 1/5 of the plan fee (as I have 5 lines total). Was never allowed the entire plan fee.
It’s more likely you can get the company policy on reimbursement to change.
I either case, this isn’t where you make a request, it’s a community forum, not AT&T.
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
I agree with @lizdance40 that you should talk to your employer. If you think about it, being reimbursed for the entire shared plan was never right to begin with, since only a portion of that fee pertains to your use.
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