11-28-2018 9:34 AM
Wireless account, iPhone. If Cellular is off and my phone only used WiFi while I was abroad, why is AT&T charging me for international use? I turned off cellular before leaving the US and only used wifi for four days while abroad and did not turn Cellular on until the plane landed in the US. I spent 90 minutes on chat today to only keep being told, "the system shows messages, so the network was on." I kept saying, the cellular was off and I could not send messages outside of wifi. Then they would say, "your phone was being used." I said of course my phone was being used, but I only used it when I had wifi. They just want to charge me the international day pass of $10/day. It's unethical.
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11-28-2018 10:52 AM
If you didn’t use a wireless network, how did AT&T know where you were?
11-28-2018 10:55 AM
Turning cellular off should cut off data only.
Your phone should be in airplane mode, with Wifi turned back on.
11-28-2018 12:14 PM
Is that rhetorical? As in the only way they would know my location is if I had cellular on? Although I have no doubt they have multiple ways to find me without cellular, I did ask them that same question. They eventually said the international network identified me.The international network did show up at the top of my screen when my phone automatically connected to the airport WiFi (where AT&T is usually located) even though I had cellular off the entire time.
11-28-2018 12:15 PM
Why does it need to be in airplane mode if cellular is off?
11-28-2018 12:21 PM
Cellular DATA can be turned off. You got charged for MESSAGES on cellular.
The only way to turn off all cellular connection is AIRPLANE mode.
Read those settings on your phone. Turn cellular data off and see if you can still make calls and send text. Of course you can.