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Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

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Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

Wireless account, iPhone. If Cellular is off and my phone only used WiFi while I was abroad, why is AT&T charging me for international use? I turned off cellular before leaving the US and only used wifi for four days while abroad and did not turn Cellular on until the plane landed in the US. I spent 90 minutes on chat today to only keep being told, "the system shows messages, so the network was on." I kept saying, the cellular was off and I could not send messages outside of wifi. Then they would say, "your phone was being used." I said of course my phone was being used, but I only used it when I had wifi. They just want to charge me the international day pass of $10/day. It's unethical.

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Message 1 of 6
ACE - Master

Re: Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

If you didn’t use a wireless network, how did AT&T know where you were?

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Message 2 of 6
ACE - Sage

Re: Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

Turning cellular off should cut off data only.  

Your phone should be in airplane mode, with Wifi turned back on.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6

Re: Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

Is that rhetorical? As in the only way they would know my location is if I had cellular on? Although I have no doubt they have multiple ways to find me without cellular, I did ask them that same question. They eventually said the international network identified me.The international network did show up at the top of my screen when my phone automatically connected to the airport WiFi (where AT&T is usually located) even though I had cellular off the entire time.

Message 4 of 6

Re: Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

Why does it need to be in airplane mode if cellular is off?

Message 5 of 6
ACE - Sage
Solution
Accepted by ACE - Master (ACE - Master)
Accepted by MicCheck
‎11-28-2018 6:35 PM

Re: Cellular Data and WiFI assist were off as well as Roaming; Still charged for International Use

Cellular DATA can be turned off.  You got charged for MESSAGES on cellular.   

The only way to turn off all cellular connection is AIRPLANE mode.

   Read those settings on your phone.  Turn cellular data off and see if you can still make calls and send text.  Of course you can.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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