Cancelling my AT&T Account - What else do I pay for asides from ETF?

Voyager

Cancelling my AT&T Account - What else do I pay for asides from ETF?

I'm switching carriers and I need to cancel my AT&T wireless service. I know I'll need to pay an ETF, which I'm fully prepared for, but I'm wondering what other fees I'm going to have to pay. 

Message 1 of 15 (25,193 Views)
ACE - Professor
Solution
Accepted by topic author rikomenz
‎09-30-2015 1:39 AM

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

You will also pay for the last full month of service. It's not prorated. I'd recommend checking your bill to find out your billing cycle, and try to switch service as near to the end of the cycle as possible to avoid paying for service you won't use. 

 

A reminder, if you want to keep the same phone number, the new company needs to port it to them. They will initiate this process. Once your number ports, your AT&T account (for that phone number) will be closed. DO NOT call AT&T and disconnect the line, or you will lose the number.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 15 (25,151 Views)
ACE - Professor

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

Hi there!

 

Firstly, sorry to hear you wish to cancel your plan with AT&T. Is there anything the community can help you with in hopes you will stay a part of the AT&T family? Is it a billing issue? Maybe we can help find a better plan to suit your needs.

 

As far as switching carriers, the post above mine has hit the nail on the head. Smiley Wink

~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 15 (25,133 Views)
Highlighted
Voyager

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

[ Edited ]

Thank you all for your answers.

AT&T has been good to me. This is simply a personal decision that I've been planning to make for some time and I'm pretty set on it.


I do also have another question: Do I have to pay my last bill and the ETF all at once upon cancellation?

Message 4 of 15 (25,115 Views)
ACE - Professor

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

You will be sent a bill for all remaining charges that is due upon receipt.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15 (25,030 Views)
ACE - Professor
Solution
Accepted by topic author rikomenz
‎09-30-2015 1:39 AM

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

The ETF will be included in your final bill. You will need to pay the bill by the due date just like the prior bills Smiley Happy
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 15 (25,010 Views)

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

I have been loyal to ATT for 11 years, and have never had a problem. I have recently found a new carrier, and have decided to go with them. I just renewed my contract with ATT last year, when I bought the 4s.- I have about one year left. I know I will have ETF, and have to pay my any of a final bill that i may have.

 

I will be porting both my son's number, and mine to other company. i need to unlock my phones. I have tried several times, but keep receiving error messages.

 

I assume I will need to call the 611 number from my  mobile device. I don't think I can do it through the website.

 

Thank you,

 

I have good service.

Message 7 of 15 (24,781 Views)
Master

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

[ Edited ]

squirrel605 wrote:

I have been loyal to ATT for 11 years, and have never had a problem. I have recently found a new carrier, and have decided to go with them. I just renewed my contract with ATT last year, when I bought the 4s.- I have about one year left. I know I will have ETF, and have to pay my any of a final bill that i may have.

 

I will be porting both my son's number, and mine to other company. i need to unlock my phones. I have tried several times, but keep receiving error messages.

 

I assume I will need to call the 611 number from my  mobile device. I don't think I can do it through the website.

 

Thank you,

 

I have good service.


You will be able to unlock your iPhone once you have ported your number and paid your ETF.  ATT does not unlock iPhones still under contract as is your case.  You can then do this online in the Apple forum.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 8 of 15 (24,760 Views)
Contributor

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

I'm almost a year apart from my contract ending and my phone is not working so well. Is there any way that I can upgrade my phone before my contract ends?
Message 9 of 15 (14,826 Views)
Expert

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?


Anamc wrote:
I'm almost a year apart from my contract ending and my phone is not working so well. Is there any way that I can upgrade my phone before my contract ends?

you might be eligible for a early upgrade, which is basicly the subsidized price of the phone + 250.00. Another option is to buy a used one from a reputable dealer or a ATT gophone. You will not get a new phone at a fully subsidized price.

Message 10 of 15 (14,806 Views)
Scholar

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

If you're like me, you'lre billed for the current month with the current bill.  So if you cancel today, and your billing cycle ends tomorrow, and you made no changes to your plan midcycle, you'll likely only pay your ETF on your next bill.  If you cancel on Tuesday, you'll pay your bill for October when the time comes, but your November bill would be your ETF minus a huge refund for your cancellation.

Message 11 of 15 (6,292 Views)
Contributor

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

Can any one explain to me the logic behind paying for something you don't use? For example, if someone wants to switch to different carrier at the beginning of their cycle, they have to pay for full month, although they have cancelled? Shouldn't the cancellation be immediate?

Message 12 of 15 (6,283 Views)
ACE - Expert

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

According to the terms of service from most cell providers, the final month of service will not be prorated. If you cancel during a month that you already paid for, you will not get a refund for the unused portion.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15 (6,271 Views)
Contributor

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

If I switched carriers and had my phone number switched to my new carrier, how do I lay my last bill? I always used online billing and paid from my account 

Message 14 of 15 (335 Views)
ACE - Master

Re: Cancelling my AT&T Account - What else do I pay for asides from ETF?

You should still receive an email notification of your bill, and if you had it setup, a notification when the bill was "due".

 

Once you port your number, your old account will be closed, so you will not be able to pay online any longer, but you can still pay by mail, or go into any corporate owned AT&T store to pay your bill.  You should also be able to pay your bill by calling the AT&T toll free number for the billing department.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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