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Canceled account

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Canceled account

Hi I have a AT&T account,hard times has hit and can’t afford the bill,I make payment when I can but it’s not enough,they said they are going to cancel the account,if they cancel the account will I go to the pre paid account (Go plan) ?

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Message 1 of 10
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‎11-08-2019 9:55 AM

Re: Canceled account

Hello @Lilone, we'd be happy to help. If you are unable to pay the full balance on your account. We recommend seeing if you're eligible for a payment arrangement. Follow the link provided for more information. Also check out this article on switching from monthly postpaid to AT&T prepaid, if you are considering changing your account type. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

 


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 10
Tutor

Re: Canceled account

Hi thank you for reaching out to me ,yes I would like to go to the prepaid
Message 3 of 10
Tutor

Re: Canceled account

Ok so where do I go from here to go to prepaid
Message 4 of 10
Tutor

Re: Canceled account

What steps do I take to switch over to prepaid
Message 5 of 10
Administrator

Re: Canceled account

Make sure you meet the requirements listed below before attempting to switch to prepaid:

  • Your existing postpaid service must be active for at least 30 days.
  • Your account can't be past due.
  • Combined bill accounts can't be changed from postpaid to AT&T PREPAID.
  • Your postpaid service can't be affiliated with a business account.
  • You can't migrate during the two days before, or the four days after your billing cycle. This is the time when your usage is being determined.
  • You can't have a tax-exempt status.

Once you have confirmed that you meet all of the necessary requirements. We recommend browsing through our prepaid plans to select the one that best fits your needs. Let us know when you're ready to make the switch. Thank you.

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Tutor

Re: Canceled account

Can’t sign in to the community forum
Message 7 of 10
Tutor

Re: Canceled account

Thank you ,but that’s the problem ,my line is suspended because I cant pay the bill,I’ve tried to arrange payment plan but it says the full amount has to be paid up,I can’t pay a 800 bill,and don’t understand how it got to be that high
Message 8 of 10
Administrator

Re: Canceled account

Hi, @Lilone,

 

To answer questions about your bill, we would need to talk to you over the phone. With your service suspended, we wouldn't be able to call you, though you should still be able to call us at 611 or 800.331.0500. As you're being told service can not be resumed until the full amount is paid, we wouldn't be able to restore it, but we should be able to tell you what happened.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 10
Teacher

Re: Canceled account

You can contact AT&T by dialing 8003310500, or you can chat with a representative to know details about your bill and get to know how that $800 came up- Hope you to find a satisfactory solution!

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