Can you downgrade Familytalk to Individual?

Contributor

Can you downgrade Familytalk to Individual?

[ Edited ]

I have an individual plan contract that expires on October 2011. I want to add a 2nd line, which as I understand will upgrade my plan to Familytalk and put a 2 year contract on that particular phone.

 

Now, let's say it's past October 2011, and I want to remove my original line. What would happen to the plan and that phone? Would there be some sort of termination fees involved? Would I need to stick to paying for a Familytalk plan on a single phone? Thank you for any assistance you can provide.

Message 1 of 7 (1,940 Views)
Highlighted
Master
Solution
Accepted by topic author surferx0
‎09-30-2015 1:39 AM

Re: Can you downgrade Familytalk to Individual?

If you remove the phone that is no longer under contract (there would be no termination fee as it's not under contract), leaving one phone on the account, the account would be converted to an Individual account.  You would pick the individual plan you want.

Message 2 of 7 (1,928 Views)
Contributor

Re: Can you downgrade Familytalk to Individual?

Thank you very much, appreciate the help!

Message 3 of 7 (1,890 Views)
Contributor

Re: Can you downgrade Familytalk to Individual?

I will still have 2 lines on my account. I need to know how can I go on my phone and remove the 3 lines that have no contracts and are NOT being used but I am paying for?
Message 4 of 7 (205 Views)
ACE - Master

Re: Can you downgrade Familytalk to Individual?

@Cateyes19, you can't remove lines online. You must call to cancel them. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (205 Views)
Contributor

Re: Can you downgrade Familytalk to Individual?

Thank you for your feedback, someone advised me that I could do it on my phone! I have tried to locate where it would be done but was having a difficult time finding out how to go about doing it.
Message 6 of 7 (194 Views)
ACE - Expert

Re: Can you downgrade Familytalk to Individual?

No.  You have to call or physically go to an ATT store to cancel lines.

you can only suspend lines online, which does not remove the charges.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7 (189 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.