Can't pay wireless bill online

[chicknlittle]

I can no longer log into my wireless account online. I can access my Internet account just fine, but I can't even see my wireless account. I have paperless billing so I dont get a paper bill any longer. I also no longer get email reminders of payment. I have no idea what my bill even is each month. The only way I can pay it is to call in and pay by phone. Please help me access my bill so I can look it over each month and pay online.

[ATTCares · Accepted solution]

Hello there @chicknlittle!

How long has this been going on? Are you trying to view your billing details through a mobile device or desktop computer? If through a mobile device, please clear the cache and cookies and uninstall then re-install the app. If through your desktop computer make sure to use a different browser when signing in to your online account.

Let us know how this worked for you.

Lar, AT&T Community Specialist

[chicknlittle]

This has been going on for 3 months. I am trying to access my account from a laptop computer and have tried at least 3 devices. I spent several hours on the phone with AT&T but ended up getting disconnected and my call was not returned. In that time I was passed off to at least 4 different people, and no one knew how to fix the issue. We tried linking my cell phone account to my internet account but that did not work, even though prior to this I had both accounts linked.

[ATTCares]

Thank you for the clarification @chicknlittle!

Please click the Forums Inbox (envelope icon) in the banner and reply to the Private Message (PM) from ATTCares. Make sure to verify your requested account details so we may review your case.

I look forward to assisting you.

Lar, AT&T Community Specialist

[NotHappyCuss]

Me Too!

[JennyZ]

Hi, 

I have the same problem (I get "Access Debied" whenever I try to pay my bills online. I have been paying my bills online for years on this very same computer with no problems. 

i tried all of the suggested solutions: clearing the cache, logging in from another browser, using another computer, trying to pay via the ATT&T App. NOTHING WORKS. Help!

JennyZ

[chicknlittle]

Mine never was fixed. I thought it was but really it wasn’t. Been nearly a year now.

[JennyZ]

Gosh -- so sorry to hear you've been having the same problem. I notice a
lot of posts online about this same problem, especially from people who
happen to be traveling abroad.

Did you end up having to pay your bills by mail?

Jenny Z.

[basakggg]

Hello,

I've been having the same problem. I put a hold on my account for 6 months since I moved out of the country. I agreed to pay the amount for putting a hold on my account but I received an email saying that I haven't been paying. I can not sign in to my account or make a payment. My phone does not work internationally so I can not call either. Both the live chat and the app are not working. My account will be suspended and I don't know what to do.

It's almost as though they are doing this to gain more money out of people. Please fix this issue!