I can no longer log into my wireless account online. I can access my Internet account just fine, but I can't even see my wireless account. I have paperless billing so I dont get a paper bill any longer. I also no longer get email reminders of payment. I have no idea what my bill even is each month. The only way I can pay it is to call in and pay by phone. Please help me access my bill so I can look it over each month and pay online.
How long has this been going on? Are you trying to view your billing details through a mobile device or desktop computer? If through a mobile device, please clear the cache and cookies and uninstall then re-install the app. If through your desktop computer make sure to use a different browser when signing in to your online account.
Let us know how this worked for you.
Lar, AT&T Community Specialist
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This has been going on for 3 months. I am trying to access my account from a laptop computer and have tried at least 3 devices. I spent several hours on the phone with AT&T but ended up getting disconnected and my call was not returned. In that time I was passed off to at least 4 different people, and no one knew how to fix the issue. We tried linking my cell phone account to my internet account but that did not work, even though prior to this I had both accounts linked.