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Can't pay wireless bill online

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Can't pay wireless bill online

I can no longer log into my wireless account online. I can access my Internet account just fine, but I can't even see my wireless account. I have paperless billing so I dont get a paper bill any longer. I also no longer get email reminders of payment. I have no idea what my bill even is each month. The only way I can pay it is to call in and pay by phone. Please help me access my bill so I can look it over each month and pay online.

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Accepted by chicknlittle
‎03-23-2019 6:09 AM

Re: Can't pay wireless bill online

Hello there @chicknlittle!

 

How long has this been going on? Are you trying to view your billing details through a mobile device or desktop computer? If through a mobile device, please clear the cache and cookies and uninstall then re-install the app. If through your desktop computer make sure to use a different browser when signing in to your online account.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
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Re: Can't pay wireless bill online

This has been going on for 3 months. I am trying to access my account from a laptop computer and have tried at least 3 devices. I spent several hours on the phone with AT&T but ended up getting disconnected and my call was not returned. In that time I was passed off to at least 4 different people, and no one knew how to fix the issue. We tried linking my cell phone account to my internet account but that did not work, even though prior to this I had both accounts linked.
Message 3 of 4
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Re: Can't pay wireless bill online

Thank you for the clarification @chicknlittle!

 

Please click the Forums Inbox (envelope icon) in the banner and reply to the Private Message (PM) from ATTCares. Make sure to verify your requested account details so we may review your case.


I look forward to assisting you.


Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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