Explore & discover

Helpful Links

Can someone give me corporate email address?

Can someone give me corporate email address?

Can anyone give me an actual email address to email someone who might have some power to solve my serious issues?

57,958 Views
Message 1 of 51
Contributor

Re: Can someone give me corporate email address?

Well I have exhausted every other means to have my issues resolved and nothing has worked so I'm trying this with hopes issues will be resolved. My phone which is a,replacement is over heating and others issues another replacement was ordered 10/8/16 but never arrived. I was never told a date when it would I figured with the over heating issue it'd be 2 days. Well I called on 10/12 was told it would arrive 1015, it didn't so then I was told 10/17 it didn't. After multiple calls being hung up on put back into que cause the rep didn't want to deal with me being told a lead would call me back which didn't happen and the reaching out on face book through messages and being told another phone was shipped still not received that one either so I did another message was told I would be called at 4:30 pm my time and that didn't happen. I have talked to several people and have names. Supposedly a complaint was filed on my behalf with the names I gave all the people that I talk to that nothing happened to help resolve my issue but I gotta feeling that complaint wasn't put in either . So here I am hoping somebody will read this from AT&T that actually cares and will actually keep their promise and call contact me and help me get this issue resolved. I don't know what it's going to take if it's will take this phone blowing up from overheating while with a black screen has given me everything that I've told every representative I was *** I need somebody to help me resolve this issue.

 

[Inappropriate content removed]

Message 31 of 51
Contributor

Re: Can someone give me corporate email address?

I had some unforeseen financial circumstances which made me 1 1/2 weeks late with my bundle service.  When I woke up this morning the message on the TV said "service interrupted", so I called into AT&T to try and work something out with billing and my service is being interrupted.. The first rep I spoke with, (which was from direct TV, stated I did not have a balance with direct TV in fact I had a credit of $34.00....So, confused I said well AT&T said I needed to speak with you since it was my Direct TV that I needed reinstated until I pay on Friday.  Well, to no avail!  Direct TV said I needed to speak with AT&T so they transferred my back to AT&T.....The rep I was speaking to gave me the wrong amount due, she continued to explained information that I already knew, and she would not listen to what I was explaining to her.  In the past, they reinstated my TV and I was told that AT&T do not give extensions so I didn't work about my Wifi.  I have been a loyal customer since 2013 and you would think something would give.  Anyway, the rep and I went back and forth until finally, she hung up on me! Now if this is the way this company going to resolve issue's then maybe it's better we part ways! So, feeling a little frustrated, I decided I would cancel AT&T......I called AT&T back and asked how do I cancel my AT&T service.  The nice rep stated I was a valued customer and thought I could probably benefit from the Loyalty Program....He thought maybe they could help me because their job is to keep valued customers..He explained to me that I should have never been told I could not make payment arrangements, that it just had to be before your service is interrupted..He gave me the number, and I called.....Well, not only could they not help me because my service was interrupted but because of the interruption I could not cancel services and also they could not tie my credit of $34.00 to my bill because it takes up to 3 weeks to process. (this was a credit I didn't even know existed).....Everything was frozen until I pay the bill, is what she said......Now remember, my whole reason for calling was to get a 4 day extension on the Direct TV, not Wifi.........So i asked to speak with someone who could make changes to my account and was placed on hold twice so finally I asked for the complaints department and was told I NEED TO GO TO THE WEBSITE TO FILE A COMPLAINT!     I was livid....So much for valued customer or customer service. Forget about customers rights or the fact that I was given bogus information from the very beginning..

 

[Legal discussions are not permitted per the Guidelines]

Message 32 of 51
Contributor

Re: Can someone give me corporate email address?

I am very upset on how my wife was treated today by one of your online representative.  He was not helpful clarifying a question about one charge on our bill, but after ending the conversation the representative turn off the internet on my wifes phone. Then my wife talked with a phone representative that was very helpful and nice. Yet I feel that the online representative wrongfully turn off my wifes internet.  We have been with ATT for a long time and i would love to know that your representatives are being trained correctely and not turning off peoples internet because they are upset for some reason.

Message 33 of 51
Teacher

Re: Can someone give me corporate email address?

How is this marked 'Solved' when I don't see the question answered.

 

Time Warner customers, you're next! ATT is going to screw you over too!

 

[Edited to comply with Guidelines]

Message 34 of 51
Contributor

Re: Can someone give me corporate email address?

 

IT IS UNBELIEVABLE OUR TELEPHONE CO HAS THE WORSE SERVICE--AND FOR YEARS.

 

THEIR CEO SHOULD TRY TO FIX  THIS PROBLEM.     INSTEAD HE IS ALL OVER BECAUSE 

HE WANTS TO BUY TIME-WARNER.  I HOPE THE GOVERNMENT OPPOSES THIS.DEAL.

 

FIXING ATT OUGHT TO BE HIS NO. ONE PRIORITY AND TAKING A LOOK AT T STOCK PLUMMETING SINCE HIS GREAT IDEA WAS POSTED--DEFINITELY IS SENDING A 

MESSAGE THIS MAN DOESN'T WANT TO HEAR.

Message 35 of 51
Contributor

Re: Can someone give me corporate email address?

I have a similar situation. They charaged me twice.  The store representative pushed me to call 611 to resolve the issue.  Unfortunately, it wasn't resolved until my second visit at their store.  Therefore, I switched to T-mobile.

Message 36 of 51
ACE - Master

Re: Can someone give me corporate email address?


@xbudahx wrote:

How is this marked 'Solved' when I don't see the question answered.

 

Time Warner customers, you're next! ATT is going to screw you over too!

 

[Edited to comply with Guidelines]


If you click on "go to solution" in the original post at the top of the page, it will take you to the solution, which contains dispute information. 

 

Time Warner is a media company; it's customers are cable providers, etcc. It doesn't have service to individuals. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 51
Contributor

Re: Can someone give me corporate email address?

 Hi, My name is Melissa. This just happen to me last Friday. Has your issue been resolved?

Message 38 of 51
Tutor

Re: Can someone give me corporate email address?

Good Luck getting anything resolved with AT&T.  I have tried numerous time to talk to someone in Charge.  My best advice is Stay away from AT&T.  They are not concerned with Customer Satsifaction or Feedback.

Notes:

 

Call 1  Incoming call 9:25 A.M.  33 min. 41 sec.

Initial Contact.from ATT  “Hi my name is **from the President’s Office of ATT calling about phone issue

I phoned **8 to confirm that was an ATT number.   ** answered the phone giving his name and office of ATT President.

You can try this number...if they print this reply.  We will see.  And Good luck

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Message 39 of 51
Tutor

Re: Can someone give me corporate email address?

sorry tried t send you the phone number of someone I spoke with form the office of the President, but it was not permitted.

Message 40 of 51
Contributor

Re: Can someone give me corporate email address?

Thanks!!!
Message 41 of 51
Contributor

Re: Can someone give me corporate email address?

Dear Sir, I bought a Moto X MODEl: XT1058 FCC ID: IHDT56PA1 TYPE: MODD7 after using few hours I tried to system update  it during installation it was  50% charged it turned off now its flashing green light and not showing anything on screen.

Message 42 of 51
Contributor

Re: Can someone give me corporate email address?

I've been looking too. ATT doesn't care about us, the consumers. They will never put anything in writing. My entire family has billing problems. This is corporate greed at it's best. 

Message 43 of 51
ACE - Sage

Re: Can someone give me corporate email address?


jcroft54 wrote:

I've been looking too. ATT doesn't care about us, the consumers. They will never put anything in writing. My entire family has billing problems. This is corporate greed at it's best. 


@jcroft54

   There is no email to ATT.  Contact methods are listed in ATT.com website under SUPPORT, right next to the community forums option.     The solution to this thread is clearly marked "go to the solution" if you need those options.  

This is a COMMUNITY forum.  As in fellow customers.  While ATT drops in now and then, they are not the primary resource here.

As for not putting anything in writing, they put everything in writing.   The problem is people don't read anymore.   Read the terms of service, read your online bill. 

https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

 

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 51
Contributor

Re: Can someone give me corporate email address?

How do I file a complaint against customer service? We been customers for well over 10 years I called 611 today when they opened at 8 got to speak to a manager said he couldn't hear me would call me right back. 3 hours later still no call back I called them back talked to  lady I applied online to get a old Samsung flight I had unlocked 4 days ago got a comformation number. The lady from 611 I gave her my imei again and she says I'm emailing you the unlock code and scheduled a call back for 10 mins to make sure I got the email and to walk me through how to do it. Again 3 hours later no call back no email I have both. Calls recorded the 1st time I called in at8 am the manager just flat out lying and the 2nd one again with the lady just flat out lying. Are these the type of people at&t employs? How do I file a complaint against att customer service? I.can send the recorded calls 

Message 45 of 51
Share this topic
Share this topic
Additional Support