01-24-2016 2:27 PM
Goodness, it sounds like you have had similar issues with AT*T that I have. I will try here first to contact someone. I have been on the chat line four times with no solution to issue. So to contact someone here we send a private message to someone here. How can I send documentation if there isn'at an email? Please advise
- edited 03-05-2016 11:22 PM by Taylarie
AT&T has been in my neighborhood digging up yards and installing fiber optic cable. After they finished digging in my front yard, neither one of our toilets would flush and all the other drains were slow. I called a drain cleaning company and they ran a camera through our main sewer drain. We were both shocked by what we saw. AT&T drilled their 2 inch fiber optic cable right through the middle of my main sewer drain. I have pictures of it. I called AT&T and got the expected response. "someone will contact you to file a claim. So far nothing. I never asked for AT&T to dig up my yard and then destroy my sewer line. My family has to go to the gas station to use the bathroom. AT&T expects me to pay for the repairs and then get reimbursed whenever they feel like paying whatever they feel it should cost. I am going to contact all the local media here in the Dallas, Fort Worth area with my story. [Per Guidelines: Keep it Relevant and Appropriate].No way should i have to pay for AT&T's stupidity and then wait to someday get reimbursed. AT&T is a joke.
04-14-2016 9:09 PM
I understand your pain. This is the reason I refuse to go with autopay with AT&T. The bill gives no details for overages and when you call, they can't seem to find them in the system, just the fact that the computer shows you have overages. Then you get called back if you do the satisfaction survey and don't give all high marks, they get nasty and tell you that the rep is going to have problems because you weren't completely satisfied. Try giving excellent service and you'll get excellent marks. I blame the company. It took me 3 days to get 2 questions answered. I may be older, speak with a southern accent but I am not stupid by any means. I hold 2 PhDs in History and Classical Studies and speak 5 languages. I'll put my ability to solve an issue against anyone at AT&T because the problems start at the top and obviously they have more than a few.
07-08-2016 1:11 PM
07-08-2016 3:55 PM
Good luck with that. I have AT&T and live in a small town, located near a main interstate in Wisconsin I90-94. I have complained about our lack of coverage since AT&T took over our local cell phone company approximately 3 years ago. Traveling I 90-94 from Wisconsin Dells, WI to LaCrosse, Wisconsin there is either no cell phone coverage at all or if there is cell phone the data coverage is nearly non-existant. Understand this interestate is one of the major interstates through Wisconsin. Wisconsin Dells is a very busy vacation city in Wisconsin. LaCrosse, Wisconsin is a larger city in Wisconsin with 3 large colleges, and 2 large medical facilities. So I am not talking out in the boonies.
I use their AT&T Mark the spot application consistently, since getting stuck with AT&T coverage and have never gotten any response but their, canned,Thank you, we will be looking into this issue.
AT&T coverage and service is terrible here. By the way Verizon and US Cellular companies have thee cell boost and can be gotten in many circumstances for no charge.
My advice is if you have the option, find a new carrier, one that is proven in your new area.
07-08-2016 5:21 PM
How do I request tower updates? I moved to a small town on Maryland's Eastern Shore and barely have 1 bar. The reception is horrid. When I called customer service they offered a type of booster, to boost the cell signal & improve reception, which costs around $200.00. Has anyone heard of this ? Can't seem to find reviews on this type of device & don't want to put out the money if it is a waste of time. Thanks in advance for your response
If you have poor reception, please consider switching carriers. It might be years before towers are able to cover your area.
The device you are asking about if a Microcell. It provides 3G talk and text over home wifi.
Thats fine for at home. If the receptions is generally bad, that's not enough.
Start polling your your neighbor's to find out what carrier the use.
- edited 08-15-2016 12:43 PM
This has been an onging thread for quite some time, with some really good dialogue back and forth. I wanted to share some information that hopefully will be able to answer some of your contact questions.
There are two main types of requests and questions that I'm seeing on this thread and others like it:
Escalating an Issue
To Escalate an issue that you feel is not being resolved in a way you feel is appropriate, please send us a Private Message here. You can also reach us via Twitter and Facebook as well.
Filing an Official Complaint
If you have a larger concern that you feel is beyond customer service, you can file an official complaint. You can view all the details here.
Thanks so much, and hopefully this information is helpful.
Tim, AT&T Community Specialist
- edited 08-15-2016 2:05 PM by cathy2981
Here is another resource
I am your same boat. So if you find a solution a way for them to even listen, let me know. In the meantime sharing what I am finding.
Apparently they steal from too many people and lawyers know how easy it is to win against one so clearly wrong.
[Edited to comply with Guidelines]
08-30-2016 9:40 AM
- edited 10-01-2016 11:50 AM by Phil-101
Hello my name is Gilbert *** I switched from sprint to att and I'm having the worse customer service in my life! I need someone from The corporate att to contact me asap. *** *** Thank you, Gilbert
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
- edited 01-19-2018 3:52 PM by ATTDanW
@Gjaramillo39 This forum is not customer support, just other customers. No one is going to contact you based on your post here. This is also a public forum, please remove your personal information. You need to contact customer support directly.
10-19-2016 10:47 AM
Same here, I wonder why their dispute email address is such a secret. I am also trying to find the email as I just sent off an email to the collection agency they put me in, when I paid the bill and AT&T posted it to an incorrect account. They acknowleged that and said they would zero it out, and I have been calling since JULY, and just called again today, and they still have not zero'd out the account.