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Can someone give me corporate email address?

Can someone give me corporate email address?

Can anyone give me an actual email address to email someone who might have some power to solve my serious issues?

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Message 1 of 51
Highlighted

Re: Can someone give me corporate email address?

I am still waiting on a corporate email address.  I got a message to send a privite message to someone associated with AT&T.  I did that, I have an email all ready typed up ready to go to the corporate office.  I copied and pasted it into their message window.  The only thing I got back was they needed the telephone  number associated with the account, which I sent to them again.  The phone number and account numbers was on the original message I sent.  This leads to me believe they never even read my letter.  Why is it so hard to get an email address to a large company corporate office?  Should I just post my email on here, so maybe someone will see that it is a serious matter and can actually give me some advice as to where to go? 

Message 2 of 51
Guru

Re: Can someone give me corporate email address?

There is no official corporate email. You have to deal with customer service in some way, either through private messages on these forums, phone, mail, or corporate stores. You can always contact the BBB/FTC/FCC to file complaints depending on your issue. 

 

Don't post your email here for everyone to see.

Message 3 of 51
ACE - Master

Re: Can someone give me corporate email address?


@littlewadkins wrote:

I am still waiting on a corporate email address.  I got a message to send a privite message to someone associated with AT&T.  I did that, I have an email all ready typed up ready to go to the corporate office.  I copied and pasted it into their message window.  The only thing I got back was they needed the telephone  number associated with the account, which I sent to them again.  The phone number and account numbers was on the original message I sent.  This leads to me believe they never even read my letter.  Why is it so hard to get an email address to a large company corporate office?  Should I just post my email on here, so maybe someone will see that it is a serious matter and can actually give me some advice as to where to go? 


You're not going to get an email address.

 

You should request assistance on your issue from the Community Managers here, using the private message.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 51

Re: Can someone give me corporate email address?

I have tried on the phone, I have tried at my local store, and I have tired here on this forum. I guess AT&T doesn't find it concerning that they illegally charged a credit card on several occasions. That is called THEFT. I guess AT&T doesn't find it concerning that a bill that was $209.83 ended up costing me $528.83. I know now that AT&T does not care about their customers, I will not make any more requests or attempt to contact anyone else with this company, as everyone just passes the buck to someone else.[Per Guidelines:  Keep it Relevant and Appropriate].

Message 5 of 51
ACE - Master

Re: Can someone give me corporate email address?


@littlewadkins wrote:

I have tried on the phone, I have tried at my local store, and I have tired here on this forum. I guess AT&T doesn't find it concerning that they illegally charged a credit card on several occasions. That is called THEFT. I guess AT&T doesn't find it concerning that a bill that was $209.83 ended up costing me $528.83. I know now that AT&T does not care about their customers, I will not make any more requests or attempt to contact anyone else with this company, as everyone just passes the buck to someone else.[Per Guidelines:  Keep it Relevant and Appropriate].


Dispute the charge with your credit card company. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 51
Contributor

Re: Can someone give me corporate email address?

Why the credit card company and not with AT&T? It's AT&T who charged incorrecty? 

Message 7 of 51
Contributor

Re: Can someone give me corporate email address?

I am hoping by now that you are no longer waiting.  I feel your pain tho  I have been looking for their email address for over an hour.  Why is it so hard to find this out for a major corportaion.

Message 8 of 51
Contributor

Re: Can someone give me corporate email address?

Well I can tell you from personal experience that ATT does pass the buck. They over charged for my service by over $120....they drafted it out of my account and now they say I have to wait for 45 days for a refund check to be sent or contest the charges with my bank.....WHY should I have to contest with my bank when ATT KNOWS and ADMITS that I was over charged. THEY should be able to send the money back the way they received it. I spoke with 5 different people and was eventually HUNG UP ON by a RESOLUTION MANAGER. I have been a customer for almost 2 decades and this is how I get treated. So talking to their customer service is not working and apparently Corporate doesn't care. They are losing my business fast!!

Message 9 of 51

Re: Can someone give me corporate email address?

I need someone from your Executive Team to contact me. I am at the end of my rope and will be sharing everything with every forum, media and better business bureau unless this is resolved. I am tired of being sent in circles with no resolution.
Message 10 of 51
Tutor

Re: Can someone give me corporate email address?

I feel your pain ATT does NOT care!! They owe me a credit and basically called me a liar now I owe a fortune and can't afford it and they will turn off service. So frustrated. Cannot stand this company!!!
Message 11 of 51
ACE - Sage

Re: Can someone give me corporate email address?

You authorized ATT to charge you for regular monthly bill plus any data overages and other charges related to service and equipment.  Those are legitimate charges.

 

If you are billed for unexpected charges, you can ask for an explaination of the charges, or look at you bill for an explanation.   

 

If you don't understand why you were charged, you can ask here on the forum.

 

Data overage is one of the extra charges that confuse and upset customers.  Your cell phone has a data meter which should be very close to the totals ATT reports.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 51
Teacher

Re: Can someone give me corporate email address?

You will not find anyone that can help, trust me.

 

The customer service is so disjointed and sad, I feel your pain. I've gone through forums, twitter, advanced support, all clueless.

 

Dump them now.

Message 13 of 51
Contributor

Re: Can someone give me corporate email address?

hey i was wondering if the phones that are for display and go out of style if you can give them out free I know its kinda dumb asking that but i was just wondering if that was possibe 

Message 14 of 51
ACE - Sage

Re: Can someone give me corporate email address?

Not that we would know....

But often they are dummy phones, no guts at all.  The ones that do work, get handled a lot and I have yet to see one survive long enough to be usable and too old for display. 

 

If a phone did survive it still wouldn't be given away for free.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 51
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