Explore & discover

Helpful Links

Buy One Give One Promo


Buy One Give One Promo

Super confused! I just tried to upgrade to Iphone 7Plus, only because it states on the web site there is a 'Buy One, Give One' promotion. I've gone thru the ordering process 5 times, and the second phone is not free. I've read the terms and conditions, and it doesn't even reference the promo. Am I just reading it wrong? BOGO usually means if you buy one, you get one free?!? And what's up with the $25 per phone 'upgrade' fee? We have been waiting to update our 5S for a long time, and it's gotten to the point we don't have a choice (they are slow and the sound goes in and out). Can anyone advise as to what I'm missing with the promo??

Message 1 of 6
ACE - Expert

Re: Buy One Give One Promo

The current iPhone BOGO requires you have Directv service. If you qualify, you still have to buy both phones on a Next plan and stay on the Next plan for the entire period. The phone becomes "free" because you get a credit for each monthly payment. That's the way every BOGO offer has always worked.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6

Re: Buy One Give One Promo

Ok, thanks. Not that great of a deal then. Had Direct TV, and will never go back since it takes a week for a tech to come out if you lose your signal. (I live in Alaska) May be time to kick AT&T and go local. Thanks for the reply.

Message 3 of 6

Re: Buy One Give One Promo

Annnnnnd, even if I want to do this - it's not available in Alaska. Go figure...

Message 4 of 6

Re: Buy One Give One Promo

I think I am learning the hard way that by paying off the phone that you buy, you will no longer be qualified for the BOGO deal and will still have to buy the other phone. Has anyone had experience with this already?
Message 5 of 6
Community Support
Accepted by Community Support (Community Support)
Accepted by ATTCustomerCare
‎09-14-2018 11:33 AM

Re: Buy One Give One Promo

Hi Community,


For any questions regarding our BOGO offers, we suggest visiting our BOGO support site!  You can find all the latest offers, as well as recent offers.  In addition, there is helpful support information.


Our most recent offer, just launching today 9/14/18, is a BOGO for iPhone!


Thanks so much!


Tim, AT&T Community Strategy

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 6 of 6
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support