We signed up for the Buy One, Get One promo last January. We were told we would start seeing credit ms after 3 billing statements. When the bill did not go down in price, I called to question it and was told that we were receiving all available credits and the bill was accurate. I just realized when I looked at the itemized statement, they we are making installment payments on the full price of each phone. I feel like I’ve been scammed?!
I can only find info on one BOGO deal going on during January and it did only went on until January 11, 2018. One of the requirements was that you either got new TV service or had existing TV service with DIRECTV or U-Verse TV. Along with those requirements, if you had existing TV service, you were required to add at least one new line on your Wireless account, however if you ordered new TV service, you were eligible to upgrade 2 existing lines and still qualify for the BOGO.
Also, even when the BOGO is active on your account, it will show the full installment charge for each device on your bill, however on the 2nd or 3rd bill cycle into getting your BOGO a credit the the free/discounted device should start showing. And again, even after the credits start, you will still see the full installment charge for the free device, but that credit will also be somewhere on your bill.
With the info above in mind, you may want to double check on your itemized bill that there are no credits applied on the bill that could indicate it is for the BOGO.
What 2 devices did you select get for the BOGO promotion? Not all of the eligible devices were completely free either, some were heavily discounted, but not entirely free.
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Thank you for reaching out to us. I see that @AustinHCS has covered most of the relevant info with you regarding BOGO promos. That said, we'd still be happy to review this issue for you.
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Darais, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.