07-17-2017 12:21 PM
I moved my phone number and Google Pixel to AT&T during the Google Pixel promotion (before June 30th). I am confident that I qualified for this promotion, however the promotion is no longer listed anywhere and when I talked to an AT&T representative on the phone, they had no idea what promotion I was talking about. Additionally, I have had multiple other issues with my bill since switching to AT&T. I know it will take a few billing cycles before the credits show up on my bill, but I have a bad feeling that I will never receive credits.
Did anyone else take advantage of this promotion and actually receive bill credits?
07-19-2017 1:26 PM
Good Afternoon @paulybo!
Whenever you start services with a promotional offer, it can certainly be a concern to get the credits you were expecting. I will be more than happy to assist you in researching this matter further. This way we can get to the bottom of this promotion.
In order to better assist you, I will need to gather some additional information. Can you please send me a private message to @ATTCare? Please include your full name, account number, phone number, and the best time to get ahold of you. Any additional information you can include regarding the promotion, please add.
Thank you so much for this. I hope to work with you soon!
Shenoah, AT&T Community Specialist
09-20-2017 4:19 PM
09-20-2017 4:20 PM
There was an offer if you open a new line with a Pixel in June. $15 a month bill credits.
Please note it had to be a new postpaid line with ATT, not a lateral move from an MVNO and not from prepaid.
The problem may be the carrier you came from doesn't qualify.
10-01-2017 7:00 AM
Do you suspect that if I brought my phone from Cricket I would not be eligible for this offer?
Also, I still can't reach any one at AT&T who knows this expired promotion. They always check on expired promos but they can't find the Pixel promotion.
10-18-2017 11:45 AM
Has anyone gotten the a credit for this promo? I have yet to see mine, and not a single rep has known anything about it. I brought a Google Pixel over online during this promotion along with two other non-pixel phones and still have received no credit. When I called customer service last night, I spent over 90 minutes being bounced from one rep to another, and finally being disconnected. None of the reps I spoke with had any clue about the Pixel Promotion. They looked at the history of the promotions for this year and couldn't find it. It's like it just disappeared. How am I able to get this credit when no one you talk to can find it?
10-18-2017 12:00 PM
I started this thread in July and have not received any credits. When the promotion disappeared I was concerned that they may not deliver. Those screenshots are the only record I can provide. I've spent 3+ hours on the phone and it wasn't worth the time as no one can find the promotion. Additionally, I contacted the ironically named "AT&T Cares" account twice (because I had good luck with that approach in the past), but I never got a response.
Since I am not receiving these Pixel promotions, there is nothing tying me to AT&T anymore and I am leaving at the end of this pay period. AT&T has duped me in the past offering me a great deal but not delivering. This time it was the promise of $360 in bill credits. After 15+ years of service, this was the final straw.
Best of luck to you slaw. If you're lucky, you may get a $25 credit for your troubles with customer support.
10-18-2017 12:22 PM
10-18-2017 12:32 PM
You didn’t use the @ mention to tag me in the post. But as I wrote in post 5 and @sandblaster wrote, you have to come from another carrier, not a move within the ATT family. Since Cricket, H2O and others are ATT carriers, you never qualified.
- edited 10-18-2017 12:41 PM
Thank you @sandblaster and @lizdance40, I'll accept that as a resolution to my question (I'm not sure about the other people who have had issues). I really wish this was stated 5 minutes into my phone calls instead of saying they couldn't find record of the promotion.
I read all the conditions listed on the promotion page, but this wasn't stated. I'm sure it's part of their broad rules. AT&T is very misleading and the least upfront company I have worked with. While most people are including taxes and fees in their pricing, my AT&T bill is inflated from $130/month to $165 because of a tax and fee rate totaling 27%. Who would expect such a high tax/fee rate?
I plan to switch my family of 5 back to Cricket at $100 total after taxes and fees. That's $65 back in my pocket. Of course Cricket is owned by AT&T but their practices are much more straightforward.
10-18-2017 1:30 PM
@paulybo Cricket isn’t a full service carrier. It also doesn’t have the same coverage, or I might try it.
10-18-2017 3:36 PM
I realize I'm not the OP, but three I-phones were moved from the AT&T Grandfathered Unlimited Plan to the Unlimited Plus Plan. Then a Google Nexus and Pixel were moved, from I believe T-mobile, to the Unlimited Plus Plan. From the terms and conditions mentioned on the Bring your Pixel to AT&T page, the Pixel should have qualified for the $15 off a month credit, as all the transitions were done online and the Pixel came from a different carrier. The worst part of all this is none of the reps know anything about the Pixel Promotion, and they claim to not be able to find it in this year's promotions. Any ideas on why AT&T has hidden this promotion, even from their CSR's?
10-18-2017 5:49 PM
If I hadn’t seen it, if the other poster didn’t have a screen shot, I would think it was my imagination.
I cant find a peep about it online anywhere, except this thread.
The offer was in June only. If that is when you switched, use the photo and press the issue.
Let us know how it goes. I used to be able to keep up with promotions, but there are too many.
10-19-2017 4:50 AM
Unfortunately, I think I am at a dead end again. I called in again and was bounced around for well over an hour until I was yet again disconnected. Again, none of the CSR's had any idea what the Pixel Promotion was and none could find it in their history of promotions.
The AT&T page this was originally on now has an additional disclaimer on the bottom of it stating promotions can be terminated at any time without notice. That passage is underlined in the paragraph of terms below. Guess this promotion was terminated without notice, and people who qualified are just out of luck...
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement found at att.com/wca. Service is not for resale. If AT&T does not enforce any of the terms or restrictions of its service offerings, it is not a waiver of AT&T's right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms and restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Excessive Off-Net Usage: You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other restrictions apply and may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days and before your term ends. See att.com/equipmentETF for details on what fee may apply for your device and how the fee is prorated over time. Activation/upgrade fee per line (up to $45) and deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Other Monthly Charges: Apply per line and may include taxes, federal/state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee, and other government assessments which are not government-required charges. Additional one-time charges may apply. See att.com/additionalcharges for more details on other charges. Pricing, promotions, restrictions and terms subject to change and may be modified, discontinued, or terminated at any time without notice. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check wireless.att.com/coverageviewer. Coverage may include areas that are served by unaffiliated carriers and not on AT&T's owned and operated network (off-net). Coverage is subject to change without notice. Service is intended for use primarily within the DCA. For full service terms and conditions visit att.com/wirelessterms.