Tutor
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6 Messages
Bought iPhone X and returned but it's charged
Feb 03, I bought iPhone X at apple store and Feb 07, I returned at same apple store located in Manhassett, NY. But my bill is including the iPhone X price. Please correct it.
Tutor
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6 Messages
Feb 03, I bought iPhone X at apple store and Feb 07, I returned at same apple store located in Manhassett, NY. But my bill is including the iPhone X price. Please correct it.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @347.453.1555!
We appreciate you reaching out to us regarding your iPhone X concerns. It is definitely troubling to be charged for a device you do not have. I am happy to help!
I will be sending you a private message to gather additional details, so please keep an eye out.
Thank you! Have a fantastic day!
Jenn, AT&T Community Specialist
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347.453.1555
Tutor
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6 Messages
6 years ago
Thank you.
Im waiting for your private message
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347.453.1555
Tutor
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6 Messages
6 years ago
Hello
Please send me the adjusted payment amount asap.....
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mynameis
Associated Member
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118 Messages
6 years ago
I've seen this happen multiple times when buying from a 3rd party. Apple has not processed the rerurn as a buyers remorse return nor reversed the installment plan correctly causing it to accelerate the installment plan. Apple needs to correct then once it's corrected the charge can be removed from your account.
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347.453.1555
Tutor
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6 Messages
6 years ago
I stopped by Apple store and checked the refund receipt that date was Feb,
07. and went to ATT store and they checked the refund receipt and
understand. They tried to cancel that device charge $999 from my account
but they couldn't. They said i have to call ATT. and called ATT to solve
it. but she said wait more days.
It seems nobody care about this issue. I don't want to pay for the device
even i returned it.
Please help to solve this issue.
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347.453.1555
Tutor
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6 Messages
6 years ago
Hi,
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Mail a dispute letter to ATT
LENOX PARK, ATLANTA, GA 30319 WITHIN 100 DAYS OF THE DATE OF THE BILL OR YOU'LL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL ACTION RAISING SUCH DISPUTE.
Then file a BBB complaint.
ATT will contact you.
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