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Block international incoming and outgoing calls

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Block international incoming and outgoing calls

How do I have AT&T block international calling for incoming and outgoing calls that are billed per minute to my account? This seems to be the hardest thing to do. Some reps have said I need International Services Opt out (which shows as International Call Restrict on myAT&T) while others say I simply need International Roaming Block (which didn't restrict outgoing international calls). Please help! If I can't get this figured out, I'll have to leave AT&T as I need to be able to block international calling for some of the lines. I don't want unexpected billing charges that I've proactively tried to avoid.

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Message 10 of 23
Contributor

Blocking international incoming calls

Is there a way to block international incoming calls.  I am receiving spam calls from a area code based in Nigeria. I don't answer them and I have blocked the individual numbers but they keep changing the number and calling back.  I don't want to accidentally answer it or call the number back.  

Message 1 of 23
Community Support

Re: Blocking international incoming calls

Hi there! @bcunn68 Thanks for posting your concerns about blocking numbers. 

 

Unfortunately at this time we do not have a way to block access for incoming international calls, however if blocking numbers becomes an obstacle for you, you do have the option to change your number.

 

Thank you,

Charise

AT&T Customer Care

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Message 2 of 23
Scholar

Re: Blocking international incoming calls

@bcunn68 - what's the make/model of your phone? As an alternative, some smartphones have number blocking or call rejection list capabilities. If your phone doesn't have it, there are third party apps in your device app store that might help with that.
Message 3 of 23
Contributor

Re: Blocking international incoming calls

I received a call that I finally realized was a fraudulent caller from Kingston and I ended the call 

after I smelled a rat but it was too late. I got a bill for 11 bucks. Now I want to block international calls too I did not recognize the number and they called many times before I finally answered the call. I called the Consumer Fraud Division but they said they couldnt do anythig about it. I have no idea how they got my number. I googled the number and it is a well known con game. too bad there isnt more networking to alert everyone whats going on. tweets would work or fraud warnings on free text so we can add to our block lists ***** and [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] block anything with that area code is what I am thinking.

Message 4 of 23
Tutor

Re: Blocking international incoming calls

Just don't answer if you don't know the number. Maybe you can look it up on Google or some sites like http://whycall.me to check if people have reported the number as scam. So that you can block the number even without answering the call.

Message 5 of 23
Contributor

Re: Blocking international incoming calls

Another question, I have a freind in San Mateo whom I can't call from Ireland, I get the AT&T gate keeper, she is 89 and nearly blind, how can I get her family to allow me call her please

Thank you

Message 6 of 23
Tutor

Re: Blocking international incoming calls

Changing your cell number doesn't seem to be a very good solution. AT&T should allow users to block incoming and outgoing international calls. It shouldn't be so difficult to manage our accounts, and the bad guys shouldn't be so much more advanced than our technology providers like AT&T.

Message 7 of 23
Teacher

Re: Blocking international incoming calls

I had same issue I had to call AT&T a few times it seems the last rep did it right and got the international block successfully applied! I think they should do international block by default and only people who need the capability should unblock.
Message 8 of 23
ACE - Expert

Re: Blocking international incoming calls

Blocking all incomming / outgoing international calls just seems it would be problematic if you ever travel internationally. I can see someone stuck in another country or not getting important information about their trip.

 

Because if they forget to take it off (or a spouse doesn't inform the other), of course it'll all be AT&T's fault!

 

 

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Message 9 of 23
ACE - Professor

Re: Block international incoming and outgoing calls

Sign in to your online account here > then go to Phone Features > On the Phone Features tab, scroll to Outgoing calls and select International Call Blocking

  • Select ON to turn on international call blocking.
  • Select OFF to turn off international call blocking. 
  • Select Save.

 

For incoming, I don't know how you can do that. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 23
ACE - Expert

Re: Block international incoming and outgoing calls

There is no extra charge for incoming international calls. There is no need to block them.

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Message 12 of 23
Tutor

Re: Block international incoming and outgoing calls

Not sure if you're using a different my AT&T website than I am but the newer version of the site does not have a specific phone features section where I can scroll to and select outgoing calls. I wish it did as I would have selected this, but there aren't any international options other than to add international calling and the like. This is for the wireless service, just to make sure we're on the same page.

Message 13 of 23
Contributor

Re: Block international incoming and outgoing calls

Same issue with me.  I wish to block outgoing international calls from a line, or several lines, within my family plan.  There is no such option in the features menus of the "My Wireless" section of the web site.  One of my lines had a few outgoing overseas calls at $2.50/minute!    I called support (611 from my phone) and learned there is no way for a customer to do this online.  One must call customer support.  After about 15 minutes, she was able to remove it from 4 of my 5 lines.  Very inefficient process considering all the other features we can easily manage online.  But at least I don't have to worry about future international calling charges.  Skype, WhatsApp audio, etc. are all cheaper solutions (and free in some cases).

Message 14 of 23
Contributor

Re: Block international incoming and outgoing calls

Yup, you have to call AT&T Support 611 and only they can enable this feature for you. This suucks! I wonder why they do it this way?

 

International Call Restrict

$0.00 per month

This is a tracking SOC that prevents the customer from being auto provisioned for International Features. It also blocks servicing International features via myAT&T.

 

Message 15 of 23
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