Teacher
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27 Messages
Billing
I've always just assumed that I would be able to retrieve my open balance on myyATT on the first day of the new billing cycle. I know that more than once I have been able to. Refuse to go with paperless billing (I scrutinize over every line on every bill). Anyway I logged and balance still says 0.00. Now 3 days have passed and still can't get my balance not even through the 800 #, now there's a surprise. I told them I want to pay off al 3 phones, pay my balance and sayonara. Was told it could be 10 days before it's available. Is anybody else waiting for a bill ending 3/26/17?
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Madmamasan,
I understand the desire to pay your bill as soon as possible and wanting to take care of the installment plans. I will be more than happy to help!
It usually takes around a week after the bill cycle ends before the bill is generated. This is because our system goes through a series of checks to make sure everything is completed.
We have a great article which has a step-by-step guide on paying off your installment plans! You can pay off your phones at any time, so you don’t need to wait for a bill to generate in order to pay them off!
I hope this helps answer your question! Have a wonderful day!
Katie, AT&T Community Specialist
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Madmamasan
Teacher
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27 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Good morning @Madmamasan!
Thank you for clarifying your question; it will be my pleasure to continue assisting!
The best way to check if your new bill has been generated is by accessing your account. I would love to personally assist. In order to do this, I will be sending you a private message to your Forum’s Inbox. Please be on the lookout and reply with the information requested.
I look forward to getting your concern taken care of as soon as possible. I hope you have a wonderful weekend!
Katie, AT&T Community Specialist
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