Explore & discover

Helpful Links

Re: Billing



I received a refund for $200. The money is showing that I owe y’all $200 on my at&t account  but the money isn’t shown in my bank account . I was wondering when should I receive my money.

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-15-2019 3:19 PM

Re: Billing

Hello @AkiBest,


Allow us to lend a helping hand. Some refunds require a 14 day hold. Once you're past the 14 day hold, how long it takes to receive the refund will depend on your bank.


Check out this support article About account balance refunds for more information. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support