Billing

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Billing

How come you have roll over minutes for your cells phones but not roll over data usage? I get noticification that I went over my 2 GB for the month on the last day before billing ends.  I get that I have to pay $10.00 for another GB of data but howcome that won't roll over for future use? I won't use a GB of data in less then a day.  That's unfair!!!

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ACE - Expert

Re: Billing

Unfortunately, that is what is on your contract. Overage is $10, whether you use the whole GB or only 1 kb over your limit. It may not be fair but a contract is a contract.
And there is no data rollover.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Employee

Re: Billing

     That rollover data was a good one. Here at AT&T, we trumped all the older plans because of all the feedback of paying too much money. No more rollover, you have 2 worries taken away, unlimited talk and text.  Maybe updating to a better plan may help? I know how it feels to go over data because I was in your shoes. It sounds like you are on one of the older plans where everything is paid separately and you are having some problems with the data usage. For what you may be paying, (this is an assumption) the newer plans we offer will give you more for your buck. All the new plans include unlimited talk and text so, you don't have to worry about a limit anymore! Compare what you are paying now, the amount of overage, and also how much data you are using and go here:

 

http://www.att.com/shop/wireless/data-plans.html#fbid=HVAgBQjh0I5

 

This is may be your alternative and save you some money! This may be a much better "fair" solution!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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