Contributor
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1 Message
Billing- restoral charge $49
Is there a contact number I can escalate billing matters? I'm having to speak to the same rude, robotic, senseless customer service people that refuse to listen/understand. I need an escalation point. This is how AT&T lose their customers.
ATTHelp
Community Support
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231.2K Messages
7 years ago
Hello @elle2017,
I understand how important it is to have an accurate bill, and I would be elated to help share some information and ease any worry regarding your charges.
Did your account go into non-pay suspension? If it did, a $40 restoral fee is charged to the account in order to restore service. It will show on the bill following the disconnection.
If your account was charged a restoral fee for any other reason, I would be more than happy to look into this further for you. Please send a private message to @ATTMobilityCare. Within the private message, please include your full name, account number, contact number and the best time to reach you. I would greatly appreciate it.
I look forward to hearing from you! Have a wonderful night!
Portia, AT&T Community Specialist
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