Billing period is only 3 weeks?

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@GEOtime wrote:

Thanks for the reply. Your response does not give any details on how does ATT bill customers. 

 

* If billing due dates are once ever 4 weeks and by email it says week in advance. It means the frequency of billing is 3 weeks, one week in advance to due date!!!!

 

* Here are the facts on how we got billed. ATT customer for 6+ years (still confusing on we get charged).  Some are 2 weeks and one of other time its 4 weeks etc.. Can dig back all prior years.. No clear explanation to customers on this works..(may be something boiling to explode).. 

 

10/4/2018 ATT Charged 

9/3/2018 ATT Charged 
8/18/2018 ATT Charged 

7/3/2018 ATT Charged 

6/21/2018 ATT Charged 

 

 

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Your payment dates are strange; we've this happen to a few customers since the change to credit card autopay dates. 

It looks like you biling cycle is approximately the 1st through the 30th/31st, so I'll just say the month for the billing cycle you are paying for. The actual dates are on the bill might be slightly different, but the concept holds. 

The 6/21 Payment is for June.

The 7/3 Payment is for July

The 8/18 Payment is for August

The 9/3 Payment is for September

The 10/4 Payment is for October

Based on the new "6 days after the billing date" credit card autopay policy, you payments should be on about the 3rd or 4th of every month. I haven't heard a good explanation as to why the August payment reverted to the old policy, but like I said, you aren't alone. That said, you've been charged on the correct day for two months in a row now, so hopefully that pattern will continue.