06-11-2014 7:04 PM
06-12-2014 6:52 AM
Thanks for posting. I'm so sorry to hear about your recent billing issues. We would be happy to look into this for you, so please click here to send us a private message.
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06-12-2014 7:00 AM
I apologize you're having issues with your plan. If you only have one device on your plan and with your bill amount you're using around 14 to 16GB of data a month. Are you using any streaming apps such as Netflix, Hulu, Pandora, iHeartRadio that is video or audio? These use up the most amount of data on your device.
If you have other devices on your plan, I would HIGHLY suggest you take a look at their devices and ensure that they are on WiFi. Usually this is the most common issue is the devices are not connected to WiFi or celluar data isn't shut off.
What type of device are you using? We would be better able to assist you with that as well.
06-13-2014 5:45 AM
06-14-2014 11:59 AM
06-14-2014 12:06 PM - edited 06-14-2014 12:07 PM
Good luck getting throttled less than a week into your period, if you pick up 'unlimited'