Contributor
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1 Message
Billing & Customer Service
I come to you today feeling completely hopeless about our past due as well as current cell phone bill with AT&T.
I've been on the phone with Customer Loyalty Department since 830am with a 2 hour break. I have begged for a exclamation as to why our bill is $998.??.
I have ask for Surperviser call backs with no return. I've hung up with a promise our account has been documented to calling back and no record of me calling.
No one can explain why we were switched 4 times to different plans which caused alot of prorated charges.
We have been customers for 8 plus years and never not paid our bill. Since November our account has been so messed up we were advised by a representative to hold payment for 5 to 7 days then pay the amount showed owed. Which we did, $200 was paid. However we login to pay today & it shows $486 past due as well as $530 currently due.
A family of 8 which grew by 3 unexpectedly, can not afford a bill of that amount. Nor can a family this size not have phone service.
Will you please advice me as to who can help us.
Thank you
I've been on the phone with Customer Loyalty Department since 830am with a 2 hour break. I have begged for a exclamation as to why our bill is $998.??.
I have ask for Surperviser call backs with no return. I've hung up with a promise our account has been documented to calling back and no record of me calling.
No one can explain why we were switched 4 times to different plans which caused alot of prorated charges.
We have been customers for 8 plus years and never not paid our bill. Since November our account has been so messed up we were advised by a representative to hold payment for 5 to 7 days then pay the amount showed owed. Which we did, $200 was paid. However we login to pay today & it shows $486 past due as well as $530 currently due.
A family of 8 which grew by 3 unexpectedly, can not afford a bill of that amount. Nor can a family this size not have phone service.
Will you please advice me as to who can help us.
Thank you
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Lum4ever14,
I know it can be worrisome when you see a huge change in your bill. Understanding any account changes is essential to getting to the bottom of this issue. I appreciate you bringing this to our attention via the Community Forums. I’d be happy to help out!
As it is extremely important to resolve this, I will need to examine your bill in closer detail. I will be sending you a private message to your Forum Inbox to collect some additional information. Please be on the lookout for this message! I would greatly appreciate it.
I look forward to working with you! Have a spectacular day!
Portia, AT&T Community Specialist
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