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Billing/Payment Arangements

I'd like to make payment arrangements on my current account however when I attempt to submit it through my mobile app online, the system will not accept it. An error message pops up stating I must pay the balance due which is an incorrect amount due to previous balance being disputed for incorrect charges on my account. I'm trying to avoid services getting interrupted, I recently experienced over 9 hours of unresolved billing issues and continue to get charged for a high amount, when initially the promotion I was promised back in August was never honored. I have never experienced such unreasonable wireless services, it has been extremely challenging, which escalated to unresolved issues.
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Message 1 of 8
ACE - Sage
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Accepted by Gnunez7880
‎09-27-2017 7:01 AM

Re: Billing/Payment Arangements

If you have a past due balance you cannot make late arrangements.  

Also, if you have a past due balance, no matter why, it's likely ATT will suspend service.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 8
ACE - Expert

Re: Billing/Payment Arangements

So are you trying to set a payment arrangement for what the bill should be? If so, I'm pretty sure that won't work. You can only set up the arrangement for what is actually on the bill whether or not that amount is in dispute. You also can't set up a payment arrangement if past the due date.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
Contributor

Re: Billing/Payment Arangements

Would i be able to pay partial amount to avoid being shutoff?

Message 4 of 8
Contributor

Re: Billing/Payment Arangements

i have not been late and don't have a previous balance so would i be able to make partial payment  and what would the amount you would except?

 

Message 5 of 8
ACE - Sage

Re: Billing/Payment Arangements


@Libbygirl07 wrote:

i have not been late and don't have a previous balance so would i be able to make partial payment  and what would the amount you would except?

 


You must login to your myATT account and select bill tab, and select payment options, late arrangements.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8
Contributor

Re: Billing/Payment Arangements

Need time to pay balance on my phone because my paycheck has been delayed 

Message 7 of 8
ACE - Sage

Re: Billing/Payment Arangements


@Analinares wrote:

Need time to pay balance on my phone because my paycheck has been delayed 


This is a customer populated forum, you need to login to your myATT account and select billing options to make late arrangements.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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