Contributor
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1 Message
Billing Issue - No refund
We canceled our ATT Wireless Service on July 9, 2018. We paid our June 30 bill, which was billed in advance for the period July 1 through July 31, on July 6. Since the service was billed in advance, and we paid for the whole month, we should be entitled to a pro-rata refund based on the cancellation date. I called ATT and after being bounced around and place on hold for over 20 minutes total, I was told there would be no refund - the rep tried to claim the payment was for Jun 1 to Jun 30 - when I told him repeatedly that this is NOT what the paper bill dated June 30, 2018 said - that it clearly showed our July 6 payment would be for July 1 through July 31 - he had no answer. Does ATT have no place to file a written complaint about a bill????
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
AT&T doesn't prorate the final bill; no major provider does. You definitely paid for service for July 1 to July 31; the rep was wrong about the dates, but was correct in stating you aren't due a refund.
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
We usually tell people to port at the end of their bill cycle because no carrier prorates. Billing is stated as month to month only.
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Cjjc2011
Contributor
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1 Message
6 years ago
Someone use my card to make payments and att said they cancel the payment and I should receive my money back in 24 hours and I haven’t receive it. How long do it take to receive the money back into my account
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zonbin
Contributor
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4 Messages
6 years ago
Thank you so much
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kahlua
Contributor
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1 Message
5 years ago
The exact thing happened to us, how do we get our money back because oh yes we are due a refund. For us it is for an entire month. We cancelled before the cycle even began. The rep told us the exact same thing. AT&T basically just stole our money. Who do we complain to???
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
1. How did you cancel?
2. What does the final bill show? Devices? Activity?
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