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Billing Department E-mail address

I am trying to send an e-mail to the billing department regarding a billing error.  Is there an e-mail address available?

 

 

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Message 1 of 6
ACE - Expert
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎10-31-2018 4:41 PM

Re: Billing Department E-mail address

No. ATT does not do customer support via email. There is no email address for customer support or the billing department. Your options are to call or chat.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 6

Re: Billing Department E-mail address

AT&T
I went to the United States to tour in August of last year. I bought the pre paid to use for a month and only a month. But I'm trying to cancel the payment and I can not do it for almost a year My email is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] I need to cancel and have the chargebacks done.

Message 3 of 6
ACE - Sage

Re: Billing Department E-mail address


@denismiyabara wrote:

I went to the United States to tour in August of last year. I bought the pre paid to use for a month and only a month. But I'm trying to cancel the payment and I can not do it for almost a year My email is denismiyabara@gmail.com I need to cancel and have the chargebacks done.


Cancel the card used, that will stop future payments.  

For future reference: pay cash, pay with a refill card, or make sure you turn off auto pay in the account.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
ACE - Sage

Re: Billing Department E-mail address


@denismiyabara wrote:
I went to the United States to tour in August of last year. I bought the
pre paid to use for a month and only a month. But I'm trying to cancel the
payment and I can not do it for almost a year My email is
denismiyabara@gmail.com I need to cancel and have the chargebacks done.

3rd post, same answer - cancel the card used so you don’t get more charges.  AT&T will not refund, so you must deal with your bank/credit card company.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
ACE - Expert

Re: Billing Department E-mail address

@denismiyabara  You needed to disable autopay before leaving the US. Your options now are to call or cancel your credit card and get a new one issued. The only way to get any refund is to call. If you choose to call, the following info is from customer support: 

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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