Billing Department E-mail address

[serupdl]

I am trying to send an e-mail to the billing department regarding a billing error.  Is there an e-mail address available?

[sandblaster · Accepted solution]

No. ATT does not do customer support via email. There is no email address for customer support or the billing department. Your options are to call or chat.

[denismiyabara]

AT&T
I went to the United States to tour in August of last year. I bought the pre paid to use for a month and only a month. But I'm trying to cancel the payment and I can not do it for almost a year My email is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] I need to cancel and have the chargebacks done.

[lizdance40]

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@denismiyabara wrote:

I went to the United States to tour in August of last year. I bought the pre paid to use for a month and only a month. But I'm trying to cancel the payment and I can not do it for almost a year My email is denismiyabara@gmail.com I need to cancel and have the chargebacks done.

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Cancel the card used, that will stop future payments.  

For future reference: pay cash, pay with a refill card, or make sure you turn off auto pay in the account.  

[lizdance40]

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@denismiyabara wrote:
I went to the United States to tour in August of last year. I bought the
pre paid to use for a month and only a month. But I'm trying to cancel the
payment and I can not do it for almost a year My email is
denismiyabara@gmail.com I need to cancel and have the chargebacks done.

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3rd post, same answer - cancel the card used so you don’t get more charges.  AT&T will not refund, so you must deal with your bank/credit card company.  

[sandblaster]

@denismiyabara  You needed to disable autopay before leaving the US. Your options now are to call or cancel your credit card and get a new one issued. The only way to get any refund is to call. If you choose to call, the following info is from customer support: 

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.