Bill

Yeah...good luck with that! (sarcasm) Auto pay never seems to be successfully completed even though it says it could/might...but keep paying manually forever/until that point because we take no responsibility in term of service to our customers! I have given up because I got sick of going back to check, reattempting, being told it was set up, then payment not drafted (ever) and later owing a late fee or approaching danger of account suspension - it's not worth it to wait and see what happens. In my case, no happy surprises, regardless of setting this up through app or attempting by phone or in the store. It has been since February and I must still manually apply the payment each time. All At&t managed to do was to have an automatic 1-800 number incessantly call earlier this week and by that time my account was already suspended...awesome process, great touch points with your customers -not! When and if you do get them on the phone they just try to sell you more of their superfluous mobile data bullsht.

Good heavens! "Don't call us for help because we can't give you a definitive answer even if you do!" And you'll be slapped a high late fee, along with a "just because we can" fee, relative to the charge due which is already high to begin with for such sh-it service. I have service with Verizon as well on a different mobile device and at & t just blows. Bad. And costs nearly twice as much for same thing ...I'm so not impressed with you fools. Meghan [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]