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BOGO question pay off the upgraded line

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BOGO question pay off the upgraded line

I would like to know if i go for a BOGO deal and as part of this  lets say i upgrade one device and get another phone as a brand new line. If and when i plan to pay off the phone that i have upgraded(not the free phone) or making payments for  would my bill credit for the free phone stop?

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Message 1 of 35
ACE - Master

Re: BOGO question pay off the upgraded line


@Mtam4969 wrote:

So just to clarify....if I paid off only my upgraded line device and leave the free line one alone, i will still receive the bogo credit on the new line right? Wanting to get my upgraded line unlocked for international travel but it says phone must be paid off so wanting to make sure if I pay off device it wont affect the bogo credit on the new line.


@Sessy1976 is incorrect. 

 

You MAY pay off the "Buy one" line and have it unlocked. It will NOT affect the "Give one" credit on the other line provided that line remains on installments. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 35
Tutor

Re: BOGO question pay off the upgraded line

No you won’t. I paid the one line. Noticed I was getting billed for the free phone. ATT told me that because I paid off phone the free one was no longer free. What they want is for you to make payments for duration of plan. Personally thought was stupid. I had other issues and switched back to Sprint. Had 4 lines with ATT have 5 lines with Sprint with a way cheaper monthly payment
Message 32 of 35
ACE - Expert

Re: BOGO question pay off the upgraded line


@Sessy1976 wrote:
No you won’t. I paid the one line. Noticed I was getting billed for the free phone. ATT told me that because I paid off phone the free one was no longer free. What they want is for you to make payments for duration of plan. Personally thought was stupid. I had other issues and switched back to Sprint. Had 4 lines with ATT have 5 lines with Sprint with a way cheaper monthly payment

Well I did it and never got charged.  BUT I made darn sure that the line I payed off was the Buy one line.  I have done this 4 times and not had a problem it even says you can do it in the fine print.  

 

Enjoy sprint I could not use their slow network in my area.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 35
Tutor

Re: BOGO question pay off the upgraded line

Have emails going back and forth with ATT. Each time I spoke with a person was told last person I spoke with gave me wrong information. If you research you will see many have had same issue with the buy one get one free. Good luck
Message 34 of 35
ACE - Sage

Re: BOGO question pay off the upgraded line

There was at least one BOGO early this year that clearly said both phones had to remain on installments.  

It is always advised neither phone be paid off until credits start. 

The best answer to get and keep credits is to READ and SAVE the deal as posted on the sales page.  

AT&T is onky responsible to a point, keeping qualified is going to fall on the customer. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 35
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