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BOGO question pay off the upgraded line

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BOGO question pay off the upgraded line

I would like to know if i go for a BOGO deal and as part of this  lets say i upgrade one device and get another phone as a brand new line. If and when i plan to pay off the phone that i have upgraded(not the free phone) or making payments for  would my bill credit for the free phone stop?

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Message 1 of 35
Contributor

Re: BOGO question pay off the upgraded line

@jjmazz is correct, I’m going through the exact same headache right now. We were told as long as the plan is active for the 24 months the credit would continue to be applied. Absolutely not correct. Paid off $160 on the main line to upgrade to an iPhone 10. 2 months later, the BOGO credits disappear. Off the bill for the companion phone. I’ve spent a good portion of my day on chat, in store and now on hold trying to get them to honor the original $650 credit. What’s the point of a next every year, if you are penalized for using it? 

Message 16 of 35
Contributor

Re: BOGO question pay off the upgraded line

I got a BOGO phone in July 2017. It was not set up correctly in AT&T billing system and for the last 8 months I have been charged for both of the phones. I have been back to the  AT&T retailer that sold me the plan at least 6 times and the manager says he cannot do anything to correct the overcharges. I am paying $719.99  for each phone. That is $719.99 for a FREE phone!!! Who can I turn to now? This store manager said he is not authorized to change the contract.  I am fed up with excuses . I want the issue corrected now.

Message 17 of 35
ACE - Expert

Re: BOGO question pay off the upgraded line


@5534cb wrote:

I got a BOGO phone in July 2017. It was not set up correctly in AT&T billing system and for the last 8 months I have been charged for both of the phones. I have been back to the  AT&T retailer that sold me the plan at least 6 times and the manager says he cannot do anything to correct the overcharges. I am paying $719.99  for each phone. That is $719.99 for a FREE phone!!! Who can I turn to now? This store manager said he is not authorized to change the contract.  I am fed up with excuses . I want the issue corrected now.


I'm a little confused by the price ($719.99) you mentioned, so I have a few questions.

 

Specifically:

  • Which 2 phones did you buy?
  • What was the date of purchase?
  • Was one of the phones on a line new to AT&T?

 

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Message 18 of 35
Contributor

Re: BOGO question pay off the upgraded line

Both phones are LG ELECTRONICSH871 I was to be charged for 1 phone and receive the 2nd phone for free. Since day 1 I have been charged the amount of $30 each phone to pay the financed amount of $719.99 for each phone. I already had service for 2 phones. At first I was told I would start to receive the credits for the FREE phone by month 3 but it is now month 9 and still no credit for my "FREE" phone. As I said before, the regional manager said he is not authorized to make changes to the billing. My question...Who is authorized to fix this mess???Thank you.
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Message 19 of 35
ACE - Expert

Re: BOGO question pay off the upgraded line

@5534cb If you did not open a new line, you are not getting a free phone. All free phone offers require opening a new line. There may have been other requirements. Some have also required having TV service. Plus the free phone offers change frequently and have specific dates which was why you were asked when you bought the phones. If you bought the phones after the BOGO offer expired, once again no free phone. Regardless, this is a customer to customer forum, you need to contact customer support directly if you are sure you qualify for the free phone offer. 

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Message 20 of 35
ACE - Expert

Re: BOGO question pay off the upgraded line


@5534cb wrote:
Both phones are LG ELECTRONICSH871 I was to be charged for 1 phone and receive the 2nd phone for free. Since day 1 I have been charged the amount of $30 each phone to pay the financed amount of $719.99 for each phone. 

That's a REALLY long answer to dance around 3 very simple questions AND I think you only answered one of them.

 

BUT it sounds like you did not add a new line and that was required for the offer.


FYI, you're always charged for the phone (so that should never be a surprise), when it is working there is a credit to offset the charge.

 

I already had service for 2 phones. At first I was told I would start to receive the credits for the FREE phone by month 3 but it is now month 9 and still no credit for my "FREE" phone. As I said before, the regional manager said he is not authorized to make changes to the billing. 

The reps don't like to give bad news (at least that's the theory), I think they think they'll get downrating for the call/chat if they are the bearer of bad news.

 

My question...Who is authorized to fix this mess???

No one. From the answers you gave it sounds like there is nothing to fix.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 35
Associated Member

Re: BOGO question pay off the upgraded line

 I am not so sire there was ever a BoGo for said phones. I've never even heard of these specific phones. Everyone has answered you correctly though, you are required to add a new line and keep that new line active for the remainder of the NEXT agreement in order to receive the credits. Until just recently you were also almost always required to have DirecTV or UVerse TV to qualify. 

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Message 22 of 35
Contributor

Re: BOGO question pay off the upgraded line

I went through this too, the bogo is complete headache. You receive credits on your bill and that's it. It is not free, it is credited. I had to pay off the 2 phones separately! I dont know since I paid off off the balanceS I will receive "credits" on my bill, but I lost out on money. The bogo is bogus and will screw everyone over. No one could help or resolve the issues. Do not pay off the bogo early !!! 

Message 23 of 35
ACE - Sage

Re: BOGO question pay off the upgraded line


@Jaymarimaci wrote:

I went through this too, the bogo is complete headache. You receive credits on your bill and that's it. It is not free, it is credited. I had to pay off the 2 phones separately! I dont know since I paid off off the balanceS I will receive "credits" on my bill, but I lost out on money. The bogo is bogus and will screw everyone over. No one could help or resolve the issues. Do not pay off the bogo early !!! 


The BOGO is exactly as advertised by every carrier.  They would be idiots to give a fully free phone without a way to keep you for service.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 35
ACE - Expert

Re: BOGO question pay off the upgraded line


@Jaymarimaci wrote:

I went through this too, the bogo is complete headache. You receive credits on your bill and that's it. It is not free, it is credited.

But, after all the credits it is free.

 

I had to pay off the 2 phones separately! I dont know since I paid off off the balanceS I will receive "credits" on my bill, but I lost out on money. Do not pay off the bogo early !!! 

If you pay off the free phone early there is nothing to credit, sorry.

 

The bogo is bogus and will screw everyone over. 


No, it's not bogus and many many people get the free phone.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 35
Tutor

Re: BOGO question pay off the upgraded line

I just did that because I want to cancel. Did you resolve it 

Message 26 of 35
ACE - Sage

Re: BOGO question pay off the upgraded line


@Sessy1976 wrote:

I just did that because I want to cancel. Did you resolve it 


Resolve what?   26 posts, we have no idea who you are asking or what.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 35
Tutor

Re: BOGO question pay off the upgraded line

Sorry guy posted he paid off phone he bought. Messed up billing. Was wondering if it got resolved. 

Message 28 of 35
Contributor

Re: BOGO question pay off the upgraded line

So just to clarify....if I paid off only my upgraded line device and leave the free line one alone, i will still receive the bogo credit on the new line right? Wanting to get my upgraded line unlocked for international travel but it says phone must be paid off so wanting to make sure if I pay off device it wont affect the bogo credit on the new line.

Message 29 of 35
Tutor

Re: BOGO question pay off the upgraded line

No! Do not pay off. If you pay off that line the free one will start being charged. ATT wants you to leave payment for both lines alone.
Message 30 of 35
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