Tutor
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8 Messages
BOGO iPhone6s approved
I called the the customer loyaly dept. and spoke to Taylor to follow up on their decision on my " urgent case".
Taylor said that it was approved, there were missing SOC(?) codes;however, credits will be applied in 4-6 weeks (and it will be retroactive to June 2016).
Their "intensive care" team will not email this decision.
As a consolation(?), she offered me 3Gbytes free data, which I declined.
Once again, thank you for all of the support you provided!
Taylor said that it was approved, there were missing SOC(?) codes;however, credits will be applied in 4-6 weeks (and it will be retroactive to June 2016).
Their "intensive care" team will not email this decision.
As a consolation(?), she offered me 3Gbytes free data, which I declined.
Once again, thank you for all of the support you provided!
ATTHelp
Community Support
•
231.3K Messages
7 years ago
Salutations @BOGOous!
I’m very happy to hear we could get every issue you had resolved! We are always here to help! If you any further questions on this, or any other matter, please feel free to reach out to us. Have a wonderful rest of your day.
Cesar, AT&T Community Specialist
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