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SHAWTY's profile

Tutor

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3 Messages

Tuesday, May 23rd, 2017 3:52 PM

BILLING/CUSTOMER SERVICE

I am extremely dissatisfied with AT&T/DIRECT TV as a whole. One hand doesn't know what the other hand is doing; what you are quoted is NEVER what your bill is, nowhere near...always much higher; the combined bill service has totally screwed up my acct. I have received, I know over 6+ different bills within the last month & each bill has gone up even higher. I have called numerous times to get my bill straightened out & all your Reps, note I said "Reps, because I have spoken to many, can tell me is "I'm sorry you were misinformed", "you can contact collections to set up a payment arrangement", "there's nothing I can do, or I don't have the authority", or the want to give me a "measly credit of $30" when my bill is showing as $1,000, $800+, $521+, etc. I have always been on time or early with my payments & now my bill is "past due"!!! I am truly appalled. I am keeping all this information readily available in the event I have to seek legal counsel. Your people have caused me so much distress & anxiety!!! To tell me on numerous calls that I have made, "Your account is up-to-date, you owe nothing at this time." I even stressed that they make this notation in my record. Then to get a whopping bill, and this all in one month's time. I am truly disgusted with the customer service I have received. Someone needs to contact me & get this matter better resolved...i should not be being advised to "call collections" when it's because of your Reps i am in this predicament!!! TRULY DISGUSTED I AM- Sharon Simms

Community Support

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230.7K Messages

7 years ago

Hello @SHAWTY,

 

I am sorry to hear about the experiences you had with our reps when you tried to reach out for help on the bills.  We do not want our customers to leave any interaction with those feelings.  It will be my pleasure to help!

 

I would love the chance to look deeper into this issue for you; I will be sending you a private message to Forums Inbox.  Please keep an eye out for my message.

 

Have a fantastic day!

 

Katie, AT&T Community Specialist

Tutor

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4 Messages

7 years ago

I have the EXACT SAME ISSUE. I filed a complaint with the Better Business Bureau to try and get mine resolved. I am very dissatisfied with at&t. Take a look at David Clark's website he has a lot to say about at&t and it's not good

Contributor

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1 Message

7 years ago

I have been dealing with a similar issue for close to 2 years now and finally today At&t told me that there's nothing that can be done since I signed up with DirectTV prior to it being bought by At&t. This makes absolutely no sense to me whatsoever and I'm super frustrated as well! When I first signed up with At&t the customer service was great and I didn't have any major issues, but within the past few years, they're customer service is gradually getting worse. I spent over an hour on the phone with 5-6 different reps and had a "supervisor" blatantly tell me that he would not help me. This isn't what consumers pay for and expect. 

 

It's easier for me to cancel service than have to make a monthly call due to my bill not being correct and being quoted the wrong price by several company reps. I'm getting the repercussions for mistakes that have been made by company employees. I shouldn't have to take the blame for something that an At&t representative told me repeatedly! 

Tutor

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3 Messages

7 years ago

I don't believe this one bit...there's no such individual...this is an AT&T ploy...don't try me!!!

Community Support

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230.7K Messages

7 years ago

Hello again @SHAWTY!

 

Thank you for the quick response!

 

I assure you we are here to help, and I would love to get to the bottom of this. I have sent you a private message to your Forum’s Inbox, please take a look.  I would like to get some additional details from you.

 

Best regards.

 

Katie, AT&T Community Specialist  

Tutor

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3 Messages

7 years ago

Hi Katie, I just sent the info you requested. If you will look at both my
previous bills you'll see that i always paid before the date due. Matter of
fact, i was ahead 1 month on my Direct TV payment. Now i'm $800+ on the
hole for 1 month...i can't, & i don't understand that!!!

Tutor

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4 Messages

7 years ago

I finally had file a complaint with the Better Business Bureau online. Got a call the very next day from the office of the president at the corporate office. Still not resolved but I got heads turning. Once you do this they are have to investigate and resolve the issue. You might want to try doing the same.

Tutor

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4 Messages

7 years ago

I finally had file a complaint with the Better Business Bureau online. Got a call the very next day from the office of the president at the corporate office. Still not resolved but I got heads turning. Once you do this they are have to investigate and resolve the issue. You might want to try doing the same.
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