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AutoPay - How To Enroll & Change Your Payment Method

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AutoPay - How To Enroll & Change Your Payment Method

 

Mobility_Bill.pngWe all know life is busy! Paying bills can be time consuming and we all know time is valuable! Save some time by enrolling into autopay!


How To Enroll in AutoPay! 

  1. Log in to your account.
  2. You will see your Total Balance. Click on the plus icon to expand the options. 
  3. Select Manage AutoPay
  4. If you have multiple accounts linked to an Access ID select Enroll all accounts not already enrolled in AutoPay or select Customize my AutoPay enrollment to choose which account or accounts you want to enroll in AutoPay.
  5. Select an existing account, New Checking/Savings Account, or New Credit/Debit Card.
  6. Provide the required information to complete AutoPay enrollment. Confirmation is automatically sent; no further action is needed.

 

Allow 4 to 6 weeks for your automatic payments to start. Continue to pay as usual until your bill says that the amount due will be paid by your bank account or credit/debit card. This information is displayed near the top of your bill. You'll have time to review your statement before it is automatically paid in case you have any billing questions.

 

Tips:

Keep your payment method up to date!
Keep an eye on your bill! Billing changes can occur.

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by ATTMobilityCare
‎08-22-2017 9:35 AM

Re: AutoPay - How To Enroll & Change Your Payment Method

Wondering how to enroll into AutoPay, check out the helpful information above!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: AutoPay - How To Enroll & Change Your Payment Method

I have a new credit card number.My method of payment needs to be changed to this new number.  I do not want to deduct from my bank, which seems to be the only option when I go to the site to "change method of payment".

Message 3 of 5
Employee

Re: AutoPay - How To Enroll & Change Your Payment Method

Hi @jimjen1520,

 

I apologize it isn't letting you update your card.  There could a browser issue as I haven't seen this happen before.  Does it give you any options to update, like with a checking account #?  If you haven't already, I would log out of myAT&T, clear your cache and cookies, and log back in.  If you continue to have issues, you may need to contact us directly via Chat to troubleshoot.

 

Thanks

 

Tim, AT&T Community Strategy

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: AutoPay - How To Enroll & Change Your Payment Method

 

I turned off "AutoPay" on PREPAID but I got charged. How to refund?

 

Hi, 

 

I have AT&T PREPAID number and I've set it to AutoPay until the time I go back to my country (Thailand) so I changed the "AutoPay" to "OFF" before the next cycle began. However, I got charged on the credit card still. How can I refund it back? If you need evidence please let me know.

 

Also, Since I am not in the state at the moment, is there any other chance besides phone call that I can contact for support? 

 

Thanks,

Susita

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