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jayc057's profile

Teacher

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22 Messages

Saturday, October 21st, 2017 6:24 AM

Att rep took my returned att phones and never turned them in

I had a in home rep come to my house while getting direct TV installed.  He talked me into switching to att mobile, but promised I had 3 business days to decide if it's what I wanted. Anyways after 2 days and catching him in several lies I decided to cancel. I tried to return the phones and cancel at a store but they insisted I had to turn in the devices to the rep.  He came the next day and returned my phones I traded in and picked up the att devices.  Now att says they have not received the phones and there is nothing i can do except either pay the $1,300. Or call the police and file charges against the rep.  Not my idea but literally td this by customer service.  This is the most ridiculous, lying crooked,  company I have ever dealt with. 

Community Support

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231.3K Messages

6 years ago

Good Morning @jayc057,


I would like to help you with your situation.  Can you please private message me @ATTCares with your name and your account number?  When I receive your information I will message you back and give you my direct line and hours I am in office so we can talk about this?  


I am very sorry this has happened.   I know we can resolve this together.  


Donna V, AT&T Community Specialist

Teacher

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22 Messages

6 years ago

Thank you hopefully we can get this resolved. I've spent many hours on hold to hit dead end after dead end.  I will pm you right now  

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