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Arrange Late Payment

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Arrange Late Payment

My current Bill is due...  Though, i somehow got backed up this month.  I get paid on 4-10...  Arranged Payment online with CC for 4-10-15 Payment.    Will our phones be disconnected??

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Message 1 of 93
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Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎02-15-2016 10:14 AM

Re: Arrange Late Payment

Hi @jasonwromero

 

As long as the payment arrangement is for the full balance and you make the payment as agreed, your service will not be interrupted.

 

For more information, please see our Payment Arrangements help article.

 

Important late payment arrangement details

 

  • By making a late payment arrangement, you agree to pay your bill after your due date, and a late fee may apply. The amount you commit to pay must be posted to your account by the agreed-upon date.

 

  • If you don't pay on the date you've agreed, your service may be suspended immediately, and a reconnection or restoral fee may be charged.

 

  • Depending on your history of payment, some payment methods may not be available. If you select one of the methods under Payment arrangement options, you're committing to paying by the selected method on the chosen date.

 

I hope this helps!

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (2)
Message 2 of 93

Re: Arrange Late Payment

GM! My current bill is due on 3-17-2016 I would to it my bill on 3-22-2016.

Message 3 of 93
ACE - Sage

Re: Arrange Late Payment

@Mybabies2016

 

You need to make arrangements online by logging in to your account.  Customer service cannot make arrangements for you and you MUST do so NOW.   You cannot make late arrangements once you are overdue.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 93
Contributor

Re: Arrange Late Payment

I would like to make an arrangement for the 4th next month on the day I get paid.

Message 5 of 93
Contributor

Re: Arrange Late Payment

 Is there anyway you could restore your service if is suspended besides paying your past due amount or who could I speak with? I get payed until 5/20/16

Message 6 of 93
ACE - Sage

Re: Arrange Late Payment

@dedrialevi1209

 

The only way to make late arrangements is online or on the My ATT app.  The system is computerized and no exceptions are made to the system anymore.

 

@roger5927`

 

Your service cannot be restored until your bill is paid.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 93
Contributor

Re: Arrange Late Payment

I'm way past due website won't let me split payment nor customer service is open
Message 8 of 93
Contributor

Re: Arrange Late Payment

May I please pay my ATT bill in full on June 3rd without service interupption?

Its been a unusal last few months.

so sorry

Linda [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Message 9 of 93
Contributor

Re: Arrange Late Payment

I know the feeling AT&T is a COLD HEARTLESS MONEY STEALING company when it comes to their customers and horrible customer service. I am going through the same issue and I even called before service was turned off to make payment arrangements and was told I could not because it was past the due date. MY SOLUTION CHANGE CARRIER THAT HAS A $100 rate less for the same service and BETTER customer service
Message 10 of 93
ACE - Sage

Re: Arrange Late Payment

@Momtoagirl

@Marcyjoe08

@1381Lilylew

 

ATT has computerized the late payment system because customers and support abused the system too often.  No more sad stories or setting up after you are overdue or again and again.

 

Blame the bad apples.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 93
Contributor

Re: Arrange Late Payment

I'm sorry but I have to disagree with your response.  I made arrangements to pay the full amount plus and extra $25.  I did this on the website.  My phone was disconnected anyway.  They were sending texts to the wrong number and the email said if I made arrangements there was no reason to call so I didn't.  Apparantly my arrangement didn't go to through like I thought.  I deleted the emails even the conf. # and I'm told that once I'm disconnected there is no way to turn back on without a payment.  I am very very upset with AT&T.  I should have never been disconnected to begin with.  And If I had the money to pay it I would not have made the arrangement.   They screwed up not me.  Very very dissapointed.

Message 12 of 93
Contributor

Re: Arrange Late Payment

I am a loyal AT&T customer and am trying to setup a late payment arrangement for full payment on 06/03/2016 and unfortunately what is stated in this post is not my current experience.  Please contact me @ ***

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 13 of 93
Contributor

Re: Arrange Late Payment

That should be noted that if you are not able to pay the full amount on the date that you thought you would be, that you will be disconnected and only heat from attt
Message 14 of 93
ACE - Sage

Re: Arrange Late Payment

@lbkingsboros

 

This is a customer forum.  Do not post your private information here.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 93
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