02-20-2015 10:57 AM
I've upgraded 3 lines since the iPhone 6 came out. Each time AT&T adding device insurance without my authorization or knowledge. Anyone else out there experience this?
Given that it's happened to me 3 separate times over the course of the past 6 months leads me to believe AT&T systematically adds insurance coverage without authorization in hopes that no one will notice or will not bother to call them on it. Over the holidays I did not read my bill in detail; last month I did and noticed that for 3 months they had been charging me an extra 6.99 per month.
11-16-2016 12:16 PM
11-16-2016 3:44 PM
Lololol if only we could all use that reasoning and illogic. That's not the way it works, but nice try.
11-16-2016 3:56 PM
@Bellevue horse pucky. ATT will unlock any phone once the financial obligation if completed.
Current customers have it easy. I've unlocked several phones. No excuses needed or required
12-19-2016 7:38 AM
01-17-2017 11:38 PM
Posted this in another smaller thread regarding this issue:
I, too, just noticed that for over the past year AT&T has been charging me insurance on two lines on my family plan (paperless billing & could never figure out why I couldn't log in online to see my account billing). Well, after numerous tries I finally was able to get onto my AT&T account and look up my history billing and to my surprise, unauthorized insurance charges since forever. I contacted AT&T via online chat and Andrew was able to credit my account for every single unauthorized dollar. 10/10 customer service Andrew. Thanks AT&T!!!
03-16-2017 12:37 PM
I need to find Andrew then! I discovered in December that we had been charged since March after declining, in person, any insurance coverage. We pointed out that none of our six lines carried insurance. I was led to believe in December that it was going to be refunded - I've been watching for it and now they tell me they will only refund 3 months worth because I should have "noticed" it sooner! I am wondering if they realize the scandal Wells Fargo just went through making unauthorized decisions for account holders!
06-14-2017 8:08 AM
Consider it a test to see if you read your bill (you should, every month). It shouldn't happen, but it does. I always check my bill after I make any changes.
06-14-2017 8:12 AM
I think it is commonplace. Three people in my office, besides me, had it happen. I specifically said I didn't want insurance. I made a change to my plan and on the very next bill I noticed the insurance had been added. Insurance added without my permission. I believe its just a scam. A way for AT & T to get extra income. I think if you make changes to your plan, AT&T thinks they can add insurance without your knowledge and you won't catch it because you made a change and expected the bill amount to change anyway. I wouldn't be surprised to see that someone turned in A T & T for this deceptive practice.