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Anyone out there experienced AT&T adding device insurance without authorization?

Tutor

Anyone out there experienced AT&T adding device insurance without authorization?

I've upgraded 3 lines since the iPhone 6 came out. Each time AT&T adding device insurance without my authorization or knowledge. Anyone else out there experience this? 

 

Given that it's happened to me 3 separate times over the course of the past 6 months leads me to believe AT&T systematically adds insurance coverage without authorization in hopes that no one will notice or will not bother to call them on it. Over the holidays  I did not read my bill in detail; last month I did and noticed that for 3 months they had been charging me an extra 6.99 per month. 


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Message 1 of 70
Contributor

Re: Anyone out there experienced AT

When I bought my phones I clearly remembered that I’d been asked for insurance and I clearly said NO! I didn’t see any box to click for insurance at all since it wasn’t an online purchase. The retailers tried too hard to make me buy some other services or stuff on the point that I felt uncomfortable and finally I told them that I just need a phone. The problem is all employees are commission base and most of them are temporary. Therefore, they don’t care about customers as much as their own employer.
You listed all my possible faults and some of them were somehow true and I agree with you. However, you didn’t mention that this process is defected since one employee can change a client’s plan without authorization and no consequences for him/her!
For your info, I did the right thing and I just dumped ATT and changed my wireless career. I even had a problem with unlocking my phones as it wasn’t working online and after calling tem their agent, of course a person from India, told me we cannot unlock your phone regardless the fact that none of your phones are under any contract and the reason simply was because I told them I want to change my career!
I called them another day and this time I lied that I want to go to an overseas trip and need all my phones be unlocked. This time they unlocked my phones instantly!
I think if all the consumers could respect themselves and switch to other services in case of facing any unfair behavior from provider, corporations would learn their lessons and they understand that without consumers they are nothing!
BTW, I have a better service which is unlimited TXT, Call and data for 4 phones and my bill is $60 less than what I used to pay to ATT! I guess I learned my lesson that corporations are not trustworthy and I am 100% sure ATT doesn’t care at all!

Message 31 of 70

Re: Anyone out there experienced AT&T adding device insurance without authorization?

Lololol if only we could all use that reasoning and illogic. That's not the way it works, but nice try. 



 

Message 32 of 70
ACE - Sage

Re: Anyone out there experienced AT&T adding device insurance without authorization?

@Bellevue  horse pucky.  ATT will unlock any phone once the financial obligation if completed. 

Current customers have it easy.  I've unlocked several phones.  No excuses needed or required 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 70
Contributor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

I have done that and there was no refund paid back to me. They blamed me for going to myAT&T app and taking the insurance off by myself. They also told me that I could have talked to the At&T sale guy to help me take it off. They added the insurances into my account even when I didn't get any new phones, I just went there to get phone number for me and my parents with my own paid off phones from other companies (t-mobile and straighttalk).
Now, I just recently upgrade my phone to an iphone 7plus with an addition of purchasing an iPad. They add a phone number into that iPad and charge it for monthly service with protection fee and insurance without noticing me again. I have no idea about the iPad phone number and the insurance came with it. Why does it happen like that, and what can I do to end it? Thank you!
Message 34 of 70
Contributor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

Posted this in another smaller thread regarding this issue:

 

I, too, just noticed that for over the past year AT&T has been charging me insurance on two lines on my family plan (paperless billing & could never figure out why I couldn't log in online to see my account billing). Well, after numerous tries I finally was able to get onto my AT&T account and look up my history billing and to my surprise, unauthorized insurance charges since forever. I contacted AT&T via online chat and Andrew was able to credit my account for every single unauthorized dollar. 10/10 customer service Andrew. Thanks AT&T!!!

Message 35 of 70
Highlighted
Contributor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

I need to find Andrew then! I discovered in December that we had been charged since March after declining, in person, any insurance coverage. We pointed out that none of our six lines carried insurance. I was led to believe in December that it was going to be refunded - I've been watching for it and now they tell me they will only refund 3 months worth because I should have "noticed" it sooner! I am wondering if they realize the scandal Wells Fargo just went through making unauthorized decisions for account holders!

 

Message 36 of 70
Tutor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

I have and several people I work with have as well.

 

Message 37 of 70
ACE - Sage

Re: Anyone out there experienced AT&T adding device insurance without authorization?

Consider it a test to see if you read your bill (you should, every month).  It shouldn't happen, but it does.  I always check my bill after I make any changes.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 70
Tutor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

I think it is commonplace.  Three people in my office, besides me, had it happen.  I specifically said I didn't want insurance.  I made a change to my plan and on the very next bill I noticed the insurance had been added.  Insurance added without my permission.  I believe its just a scam.  A way for AT & T to get extra income.  I think if you make changes to your plan, AT&T thinks they can add insurance without your knowledge and you won't catch it because you made a change and expected the bill amount to change anyway.  I wouldn't be surprised to see that someone turned in A T & T for this deceptive practice.

 

Message 39 of 70
Tutor

Re: Anyone out there experienced AT&T adding device insurance without authorization?

I had I had the same thing happen over and over. I was told by customer service they could only refund 2 months. After screaming at supervisors with no help. I file a complaint with the FCC. I got a call from ATT and within a week I was fully refunded for 8 months. 

 

And that next thing that guy was saying is crap. They just added it to a google phone that I paid cash for. 

Message 40 of 70
ACE - Master

Re: Anyone out there experienced AT&T adding device insurance without authorization?


Dbear222 wrote:

I had I had the same thing happen over and over. I was told by customer service they could only refund 2 months. After screaming at supervisors with no help. I file a complaint with the FCC. I got a call from ATT and within a week I was fully refunded for 8 months. 

 

And that next thing that guy was saying is crap. They just added it to a google phone that I paid cash for. 


What? You mean screaming at someone WASN'T the way to get them to make an exception to policy? Shocking!

 

All sarcasm aside, it is the customer's responsibility to make sure the bill is correct before paying. There's no reason for a billing error to go on for 8 months. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 70
Tutor

Re: Anyone out there experienced AT

It is the responsibility of a company not to abuse the trust of their customers. This appears to be an issue for a lot of ATT customers no just me so it is collusion with your insurance carrier to boost profits. I know people in the predators insurance business and how it works It’s been around forever but I’m surprised to see ATT getting into the action. With the number of complaints I see I’m sure a class action suit will appear soon.
Message 42 of 70

Re: Anyone out there experienced AT

Dbear222,

 

You couldn't be more correct. The law states this to be true...end of story. Sometimes, I think it's an AT&T employee that gets on here to naysay. I'm glad you got your money back. If the shoe were on the other foot - you'd be serving time and paying back what was stolen. And you yelling is the least of the matter, you did what you felt necessary. 

Message 43 of 70
ACE - Expert

Re: Anyone out there experienced AT


Chucklespoobo wrote:

Dbear222,

 

Sometimes, I think it's an AT&T employee that gets on here to naysay.   


@Chucklespoobo You are wrong in that assumption. ATT employees are clearly identified when they post. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 70

Re: Anyone out there experienced AT

@sandblaster Yes, because we all forget how trustworthy this company is. That's why we are all here chatting about great service and honesty. 

Message 45 of 70
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