Explore & discover

Helpful Links

Administrative fee

Highlighted

Administrative fee

Were customers notified in advance that there was a 65% increase in the administrative fee (to defray certain expenses ATT incurs) this month?

5,083 Views
Message 1 of 119
Administrator

Re: Administrative fee

Hi there, @Judihedgeallen!


Welcome to the Community Forums! I am more than happy to assist you with the administrative fees.


I did check into whether customers were informed about the increase. I cannot verify one way or another.


However, if you would like to know more about the increase, please use this link here. It will ask for you zip code, and will provide all the information about the fee.


I hope this helps! If you have any other questions or concerns, please let me know. I hope you have a wonderful week!


Melissa, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 119
Mentor

Re: Administrative fee

Isn't the "Administrative Fee" just a bottom-line de facto price hike? Shouldn't our monthly subscriber fees already pay for these additional fees as this is not a tax by an outside agency?

Message 3 of 119
ACE - Sage

Re: Administrative fee

@overwatch

@Judihedgeallen

ATT is not required to notify you of changes to fees and taxes.

https://www.att.com/legal/terms.wirelessCustomerAgreement.html#canAttChangeMyTermsRates

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 119
Mentor

Re: Administrative fee

Thanks, ACE Expert... however... if the "Administrative Fee" is a de facto rate increase to the applicable Service Plan Subscription Rate, then isn't AT&T supposed to disclose the change/increase at least one billing cycle in advance as is stated in the Terms you linked to?

 

"IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE'LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE."

 

 

 

 

Message 5 of 119
ACE - Sage

Re: Administrative fee

@overwatch

No.  Your service plan is data and line fees.  Those prices were not changed.  Your customer service summary does not include taxes or fees.  

 

1.3 Can AT&T Change My Terms And Rates?

We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time. We will provide you with notice of material changes (other than changes to governmental fees, proportional charges for governmental mandates, roaming rates or administrative charges) either in your monthly bill or separately. You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be increased based upon the government's or our calculations.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 119
Contributor

Re: Administrative fee

Ok so after reading this thread, we have people trying to help who are customers too, but is Melissa, AT&T Community Specialist, a person employed by AT&T to answer?  She is listed as "ATTCares" administrator.  I need to understand how this fee increase, of 63.3% for me and what is the reasoning behind it?  63.3% increase per line on AT&T systems has to be into the Millions of dollars (my increase 50¢ a line) so I would be believe that there are more than 2 million lines out there hence my millions comment.  What is being done with this fee increase?  Sorry,  I was hoping that AT&T was different than my last carrier.  thank you

Message 7 of 119
ACE - Master

Re: Administrative fee


@SavetheCrew wrote:

Ok so after reading this thread, we have people trying to help who are customers too, but is Melissa, AT&T Community Specialist, a person employed by AT&T to answer?  She is listed as "ATTCares" administrator.  I need to understand how this fee increase, of 63.3% for me and what is the reasoning behind it?  63.3% increase per line on AT&T systems has to be into the Millions of dollars (my increase 50¢ a line) so I would be believe that there are more than 2 million lines out there hence my millions comment.  What is being done with this fee increase?  Sorry,  I was hoping that AT&T was different than my last carrier.  thank you


If you "need" to understand, then I'm afraid you're going to be frustrated. AT&T doesn't owe you an explanation for any of its pricing decisions, including the administrative fee. 

 

You're not going to get an answer beyond, "The Administrative Fee helps defray certain expenses AT&T incurs, including but not limited to: (a) charges AT&T or its agents pay to interconnect with other carriers to deliver calls from AT&T customers to their customers; and (b) charges associated with cell site rents and maintenance" as noted in the link Melissa shared. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 119
Tutor

Re: Administrative fee

so it is a 63% increase of just because (get the k-y) we can and you can't do diddly about it fee........ gotcha

Message 9 of 119
ACE - Sage

Re: Administrative fee

So I did some poking on Verizon, my former carrier.  Seems ATT may once again be just monkey see monkey do as the admin fee has been $1.23 for months

 

2A6BCC42-8720-4A71-892A-C31B793736E3.png

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 119
Contributor

Re: Administrative fee

Thanks MicCheck, nothing expected, I am stupid, but not that stupid, but I really do appreciate that you took the time to respond..  I just needed to vent because I work for a large corporation, like ATT, for 40+years, the last 25 in the management realm, seen increases like these, know that people pushing them: 1) do not deal with you and I, the paying customers 2) feel most people are not even going to notice 3) know that they owe us no explanation 4) are probably the same people who are benefiting from the "administrative fee" more that Melissa and the poor phone operator who is getting yelled at every time there is an increase, cable or dish outage.  I been in those rooms, I am not invited back anymore though as I voiced my displeasure, the stuck me off in a remote office, oh well the price you pay, at least I am still working.

Message 11 of 119
Contributor

Re: Administrative fee

I would just like to say "thank you" to lizdance40 and MicCheck.  

 

The note at the bottom of lizdance40's post says, the answers are "honest, but not always appreciated".

Well I appreciate them - and they sure seem to be honest and factually correct. I wish every forum had people in roles like this! 

Of course employees are likely in a more conflicted, or difficult, position and cannot respond as candidly (even if they would like to)

But it is nice to just get a straight answer.

 

To answer another poster's question - I saw an estimate on a different site that the increase is worth about $500M to ATT's bottom line.  In the spirit of lizdance40 and MicCheck - I have not made any attempt to calculate or verify that estimate.

 

Am I happy about the increase?  No, of course not.  But I do have some (limited) options if I get really unhappy.  And in the grand scheme of things - and extra $4/month isn't going to kill me (I have multiple lines on my account).  

It is just refreshing to have candid, objective, accurate, and concise posts on a forum!

Thanks again.

Message 12 of 119
Mentor

Re: Administrative fee

Just an added clarification... the several articles that estimated that the increase added $500 million to AT&T's revenue was for the initial increase years ago (2014, I believe)... this latest bump up to $1.23 more than doubles that 2014 Administrative Fee. Going by those original estimates, this additional fee has added more than a billion dollars to AT&T's bottom line. The thing is, as both an AT&T customer and a stock holder, that increase has cost me as a customer and has done nothing to increase the stock value... so I just wonder where the money has gone and who has actually benefited?

Message 13 of 119
ACE - Expert

Re: Administrative fee


@overwatch wrote:

Just an added clarification... the several articles that estimated that the increase added $500 million to AT&T's revenue was for the initial increase years ago (2014, I believe)... this latest bump up to $1.23 more than doubles that 2014 Administrative Fee. Going by those original estimates, this additional fee has added more than a billion dollars to AT&T's bottom line. The thing is, as both an AT&T customer and a stock holder, that increase has cost me as a customer and has done nothing to increase the stock value... so I just wonder where the money has gone and who has actually benefited?


Does everyone think these 5g upgrades are going to be cheap?  Att has spend billions on wireless spectrum over the last 2 years and the admin fee is a way to offset those costs.

 

https://arstechnica.com/information-technology/2017/05/verizon-outbids-att-for-nationwide-5g-spectru...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 119
Mentor

Re: Administrative fee

??.  Administration Fees, by definition, are not earmarked for wireless build out costs.

Message 15 of 119
Share this topic
Share this topic
Additional Support