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Account went to collections

Account went to collections

I would like to know who I contact in order to give confirmation that I have paid a past due account that went to collections. How do I get confirmation that my account has been documented as paid. I have confirmation # from collection agency. When I called AT&T they refuse to give me any information, claiming there is a passcode. I have talked to several billing specialists about this account and never once had them tell me my passcode is incorrect. I am so frustrated right now I could scream. I held for 28 minutes for 2 different reps for them to tell me I need a passcode. The account is closed. It's in collections, there is no passcode to my knowledge. And the last 2 cust serv reps this evening have been horrible. Rude and unhelpful. They act as if I'm stupid. Please help me figure out who I can call at AT&T to give confirmation of account paid in full?
Message 1 of 4

Re: Account went to collections

Hi there @Lesleigh36,


I regret hearing about the trouble you had to go through dealing with this. However, I am glad you reached out to the Community Forums. We are here to help and I would be happy to!


Making a payment and getting a confirmation your account is current should be a seamless process, I definitely agree with you on this!  I am glad to know you have received a confirmation from the collection agency indicating they’ve received your payment.


At this point, I would like to take this opportunity to work with you and get to the bottom of this. I will be sending you a private message directly to your Forum Inbox. Please respond with the requested information.


I look forward to hearing from you shortly!


Best regards.


Adrian, AT&T Community Specialist

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Message 2 of 4

Re: Account went to collections

Thank you
Message 3 of 4

Re: Account went to collections

Thank you.
Message 4 of 4
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