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Access online acct to view final bill

Access online acct to view final bill

I had 4 lines and a tablet with ATT. I got the tablet over 2 years ago. 2 of the lines were deactivated and the other two left on for 2 weeks. At the end of the 2 weeks, switched to T-Mobile, and deactivated the other 2 lines. Called ATT and closed the acct. When I try to log on to my ATT account to pay the final bill, it says account info can't be found. Why?

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‎08-23-2018 12:28 PM

Re: Access online acct to view final bill


@cindyg1227 wrote:

I had 4 lines and a tablet with ATT. I got the tablet over 2 years ago. 2 of the lines were deactivated and the other two left on for 2 weeks. At the end of the 2 weeks, switched to T-Mobile, and deactivated the other 2 lines. Called ATT and closed the acct. When I try to log on to my ATT account to pay the final bill, it says account info can't be found. Why?


Because you closed the account. AT&T will mail the final bill. 

 

You didn't specifically mention it, so make sure you disconnect the tablet if you no longer want AT&T service for it. 

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Re: Access online acct to view final bill

Hi,Thank you! I will call AT&T tonite to make sure the tablet is turned off, truthfully I forgot about it lol. 
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