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Access for Smartphone 4G LTE w/ Visual VM

Scholar

Access for Smartphone 4G LTE w/ Visual VM

What is this and is this an option or something we HAVE to have?  The plan we have is supposed to be $145 a month (the mobile-share 10GB plan), but then we're being charged $40 a month for this on EACH phone in addition to the $145!

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Message 1 of 25
Former Employee
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by Gary L
‎07-26-2018 10:40 AM

Re: Access for Smartphone 4G LTE w/ Visual VM

The Access for Smartphone 4G LTE w/ Visual VM is actually your access fee. The access fee gives capability for the phone to have service for calls, text and internet. The price of the plan does not include the capability yet. The access fee will allow your phone to use the Unlimited talk and text and the 10GB data allowance. It is like the straw we use to sip the bottled coke or soda.

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Message 2 of 25
ACE - Expert

Re: Access for Smartphone 4G LTE w/ Visual VM

That is just the way Mobile Share plans work, one charge for data and then each line has a line or access fee for unlimited talk and text. Something is definitely wrong with your bill, though. The 10GB Mobile Share Advantage plan is $80, not $145. Also, your lines must still be on 2 year contracts. The $40 access fee will drop to $20 when the contract expires.

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Message 3 of 25
ACE - Sage

Re: Access for Smartphone 4G LTE w/ Visual VM

I think he means the bill was supposed to be $145.  

 

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Message 4 of 25
Scholar

Re: Access for Smartphone 4G LTE w/ Visual VM

No, when I view the plans, it says my plan is $145 a month.  Heck, even the least expensive plan with 1 GB of data is more than the $80 someone said my 10 GB plan should be!  Also, when I view my plan, it says "All plans include unlimited talk & text. Prices include device access charges. Excludes taxes, fees, and additional charges,but I'm still being charged $40 a month per device for this access fee, although right below that $40 charge it shows a credit of $25, so I'm really only paying $15 a month.  Still, my bill is $252 a month, although about $50 of that is payments on my daughter's cell phone that isn't paid off yet and about $20 in some subscription thing she's signed up for that I'm about to delete.  I'm just trying to figure out how I can reduce my monthly bill, because this is getting ridiculous.

Message 5 of 25
ACE - Sage

Re: Access for Smartphone 4G LTE w/ Visual VM

Well you might have included that.  You left out more than you included.  We don't read minds and can't see your bill.

My line fees are $40, less $25 also.  Net $15 for being out of contract.  I keep it because of the low $15 line fees.  The newer plans are $20. 

Remove subscriptions, insurance and pay off phones (or have the kids pay them off).  

Tablets can also be removed and used as wifi only.  

 If your bill is $100 more than the plan, you have roughly $75 is unaccounted for charges (I'm guessing $25 or do in taxes).  $50 for installments and $20 for subscription covers most of that.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 25
ACE - Expert

Re: Access for Smartphone 4G LTE w/ Visual VM

How many lines do you have? You are on the older Mobile Share Value plan which is $100 for 10GB plus the $15 fee for each line. Three lines would be $145 for service. If you are being charged $145 plus another $15 for each line, that is wrong but I suspect you are just reading your bill wrong. Subtract the phone payment and subscription thing from your bill and you are around $180 for service. If you have 4 lines, that would be $160 for service plus taxes and fees which would be around $180.

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Message 7 of 25

Re: Access for Smartphone 4G LTE w/ Visual VM

There is no billing charge for visual voicemail, but there is a kind of cost for Visual Voicemail if you manage your data usage, because you have to turn data ON to get Visual Voicemail messages. This can be a serious problem if you need to receive massages immediately at anytime for job applications or if you have a family member in the hospital. 
 
One alternative is to put a Google Voice number as your first contact number on job applications, and then set up your phone or iPad to accept Google Voice notifications. This works great to get your notifications anytime you are on any internet without the need to have your data ON.

Message 8 of 25
ACE - Expert

Re: Access for Smartphone 4G LTE w/ Visual VM

@MarkLeavenworth wrote:

There is no billing charge for visual voicemail, but there is a kind of cost for Visual Voicemail if you manage your data usage, because you have to turn data ON to get Visual Voicemail messages

Incorrect. Keep in mind that 99.99% of the people do NOT have to turn data "on".  Because most people don't turn their data off.

 

Turning data off is not "managing" your data, it's more like refusing to manage your data.

 

Turning the few apps that use data that you don't want off to not use cellular data is "managing", just hiding in the closet isn't managing anything.

 

This can be a serious problem if you need to receive massages immediately at anytime for job applications or if you have a family member in the hospital. 

Yes, that's why you shouldn't do it that way, it's not the norm. It's irresponsible if you're expecting information from a hospital or job. It's a smartphone, let it be smarter than you.

 

This post you're responding to is over a year old and what they are asking about is the line access charge, which is worded poorly and kinda looks like it's a $40 charge for VVM, but it's not. This post was provided with a solution over a year ago.

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Message 9 of 25
Tutor

Re: Access for Smartphone 4G LTE w/ Visual VM

I think I understand Access for Smartphone 4G LTE w/ VVM. It is like being charged twice for the same service. Think of it as renting a car for  for say $25 a day. Then being told you have to pay an additional $10 a day to drive it, even if you don't start it every day. Just one more corporate got ya,

Message 10 of 25
ACE - Expert

Re: Access for Smartphone 4G LTE w/ Visual VM

I think I understand Access for Smartphone 4G LTE w/ VVM.

@Vorlock No, you pretty clearly don’t understand it. 

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Message 11 of 25
Tutor

Re: Access for Smartphone 4G LTE w/ Visual VM

ACE - Expert. Ok I'll let the FCC explain it to me. I filed a complaint with them earlier today. 

Message 12 of 25
ACE - Expert

Re: Access for Smartphone 4G LTE w/ Visual VM

@Vorlock The FCC isn’t going to explain anything to you. Your complaint will get a response from ATT, not the FCC. Hopefully they can explain it to you. 

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Message 13 of 25
Tutor

Re: Access for Smartphone 4G LTE w/ Visual VM

 I like what  
 
 
"It is like the straw we use to sip the bottled coke or soda"
 
That's an expensive straw. 
 
Message 14 of 25
ACE - Expert

I don't understand why this is SO complicated for people to understand.


@Vorlock wrote:

I think I understand Access for Smartphone 4G LTE w/ VVM.

Nope.

It is like being charged twice for the same service.

Nope, it's breaking the cost down into two numbers.

 

Think of it as renting a car for  for say $25 a day. Then being told you have to pay an additional $10 a day to drive it, even if you don't start it every day.


It's only an issue if you don't read the breakdown of costs.

Think of it as renting a car for $35 a day, but they break the bill down to a $25 charge and a $10 charge, which EQUALS $35.  

 

Or think of it phone service for $35 which gets broken down to $25 and $10 (still equals $35). But $35 a line would be $70 for two lines, this way it's $25 for service and $10 a line (STILL $35 for one line) but only $45 for two lines. 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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