About deposit refund

Contributor

About deposit refund

[ Edited ]

I have a two year contract for iPhone 5 in my family plan on November 2012, and I have paid $500 as a deposit. Now, it's more than one year, but our holder hasn't receive the check for deposit refund. So, how can I get the deposit back?

 

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Accepted by topic author fb452455416
‎09-30-2015 1:39 AM

Re: About deposit refund


fb452455416 wrote:

I have a two year contract for iPhone 5 in my family plan on November 2012, and I have paid $500 as a deposit. Now, it's more than one year, but our holder hasn't receive the check for deposit refund. So, how can I get the deposit back?

 

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To have your security deposit refunded, the following is required:

  • You must complete 12 months of active service with AT&T.
  • During the 12 months, your account cannot be suspended for nonpayment.
  • Your account must be current for the deposit to be refunded.

 

the refund will be sent to the address on file for the account holder

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Re: About deposit refund

I just received a text message stating i can get my security deposit back and said to login to this site but yet i cannot find where to go about this?
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Employee

Re: About deposit refund

The Security deposit is first applied to your account balance, and then if there's any leftover, it may be sent.

There may be an additonal way, but probably the easiest way to check is to check the balance. See if it shows a reduced amount due to the deposit, ect. It also may not have finished applying, it may take some time.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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