- edited 09-12-2017 4:01 PM by ATTCustomerCare
We know that Hurricane Irma has left many of you and your families without power and dealing with a very stressful situation. To try and ease some of the stress, we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers. In addition, we're also providing unlimited talk and texts to AT&T PREPAID customers beginning Sept. 8 across all of Florida. If you live in Georgia, as of Sept. 12, we are also providing unlimited data, talk, and text in impacted Georgia counties and continuing through Sept. 17 for all impacted customers. We are also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 17
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
In addition, from Sept. 6 through Sept. 15 we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico or the U.S. Virgin Islands.
Impacted video and home internet customers can visit our support page for information or to report service outages.
Additional information on what we are doing to help those impacted by Hurricane Irma can be found at: Hurricane Irma Response & Live Updates
AT&T encourages customers to consider the following recommendations in the wake of the storm:
Solved by: Go to Solution.
09-17-2017 12:15 PM
09-17-2017 1:09 PM
09-17-2017 1:16 PM
We are senior citizens, I have a disability and health concerns. We have U-Verse internet and wifi for our home. All our health care appointments and information, bills/banking are done through this. We lost the service on Sun. 9/10/17. Our home phone is an old copper land line with AT&T which lost service for only an hour or so as a result of Hurricane Irma.
We have checked the surrounding community and no utility lines or poles are down in our area. All debris has been cleared and all the roads in our area are clear.
I have called AT&T U-Verse 3 times for a status as to the restoration of the internetwifi service. Each time I call, I am given a very evasive response that technicians are out in our area restoring the service and we will have service within 24-48 hours. The last time I called, yesterday, 9/16/17 I was told it would be "A MONTH"!
This is absolutely unacceptable. Our area has all other services fully restored. Comcast and Infinity customers have full restoration. The only customers who are without services are the AT&T customers. I and others in our area have gone through our community looking for AT&T trucks, there has not been one AT&T truck in our area since Irma passed. Also, numerous neighbors have called and gotten the run around as well.
In addition, our service package expires the first week of October, so we will be looking into other internet service providers who are operational in our area.
We have many elderly and house bound residents who depend on AT&T services as their "Lifeline".
Due to the lack of support and service restoration, AT&T leaves it's customers no choice except to file a complaint with the State Public Service Commission regarding this problem.
Shame on AT&T. If you are short staffed, bring in outside help. If your network is down bring in experts to expedite a speedy restoration.
I don't think the AT&T shareholders are going to be happy when the complaints start affecting AT&T's bottom line.
(As a result of the AT&T U-Verse outage we had to drive a distance to a friend's home after 8 days without internet in order to access this forum.)
09-17-2017 3:29 PM
09-17-2017 5:21 PM
Perhaps when it comes to hurricane relief AT&T should start with it's paying customers and provide them with service - Florida cell phone service is throttled back and according to your "non tech" just logging outages - over 2700 fiber base switches out, so tons of customers have no internet or cable with "no ETA" for resolution. Stop sending me txt messages saying it has been resolved when it hasn't and telling me it will be in 24 hrs when it isn't - if you had your act together you would be setting up emergency temporary v-sat hubs for your customers to connect to before they start switching to Comcast/Xfinity on Monday
09-17-2017 6:49 PM
09-17-2017 8:03 PM
09-17-2017 8:08 PM
09-17-2017 8:12 PM
09-18-2017 4:54 AM
09-18-2017 7:26 AM
09-18-2017 7:44 AM
I live in the Atlanta Area, my service goes down every three months. I never lost power during the TS. I have not had service for 7 days I've used up all of my data on my hotspot and the data on my other devices are being throttled because I've surpassed the 22 GB limit of the "unlimited" plan. My service is the only one out in my area that is out at this time. It happens all of the time and I can't get any assistance.