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AT&T’s Response to Hurricane Harvey

Former Employee

AT&T’s Response to Hurricane Harvey

Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.

 

AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.

 

We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html

 

Additional information and tips for disaster preparedness can be found at Inclement Weather – Be Prepared and www.att.com/vitalconnections.

 

Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams

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Message 1 of 72
ACE - Master

Re: How is AT&T preparing for Hurricane Harry?


@Glorox1218 wrote:
When will U-verse service be restored? No tv or internet for 2 days.

I can understand your frustration, but the rain hasn't even stopped yet. I would expect to go some time without U-verse, especially if the equipment in your neighborhood has been affected by flooding. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 72
Contributor

Hurricane Harvey tragedy

Due to Hurricane Harvey, majority of us are currently unable to work. Floods and Closed roads have prevented us from even getting food/resources. Please let me know if anything can be arranged to give me time.
Message 17 of 72
Contributor

Hurricane Harvey/payment

I was wondering if there were options for paying bills. I'm past due on my account with the money I was planning to pay my bill I had to buy food and supplies for hurricane Harvey. And now my job is telling us we are off for a week and they have not told us if we are getting paid or not. I just wanna know my options.
Message 18 of 72
Contributor

Re: Hurricane Harvey/payment

Im in the same boat as ivargas2214. I get paid when I work and I cant work because of the hurricane. I used my money to buy food and supplies and now I am past due. Any help?

Message 19 of 72
Contributor

Re: Hurricane Harvey/payment

I have Uverse, a landline is useless with you. Out since Sunday. Dry all day but no crews on this side of town. But when I call you encourage a payment
Message 20 of 72
Contributor

I was affected by Hurricane Harvey.

Hi, I am affected tremendously by Hurricane Harvey.... which caused a delay in my work and surplus in funds that I have to spend over this brief time period. Could you please help. Please?
Message 21 of 72
Tutor

Hurricane Harvey

Is AT&To doing anything for prepaid customers affected by Hurricane Harvey in Texas?
Tags (3)
Message 22 of 72
ACE - Sage

Re: Hurricane Harvey

http://about.att.com/story/waiving_overage_charges_for_customers_impacted_by_hurricane_harvey.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 72
ACE - Sage

Re: I was affected by Hurricane Harvey.

This is a customer populated forum, not ATT

http://about.att.com/story/waiving_overage_charges_for_customers_impacted_by_hurricane_harvey.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 72
Contributor

Re: Hurricane Harvey/payment

We are a Houston customer of AT&T high Speed Internet service.  Our service has been out for 3 days.  The roads are clear, the water has receded, power has been restored, out next door neighbor has functioning AT&T Uverse and has service, we do not.  When can we expect an update or notification?  For at least two days the status is unchanged - "A High-Speed Internet outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible."

 

We would like an update on service repair.

Message 25 of 72
ACE - Master

Re: Hurricane Harvey/payment


@RobeAirToe wrote:

We are a Houston customer of AT&T high Speed Internet service.  Our service has been out for 3 days.  The roads are clear, the water has receded, power has been restored, out next door neighbor has functioning AT&T Uverse and has service, we do not.  When can we expect an update or notification?  For at least two days the status is unchanged - "A High-Speed Internet outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible."

 

We would like an update on service repair.


I'm sure AT&T would love to be able to give you an answer. But just think about how much they will have to do. How many of their buildings were flooded? How many of their local techs are homeless now? It takes time to bring in techs from all over the country to assist with this monumental disaster. 

 

I totally get your frustration, but at the same time, compared to what is going on for thousands of your neighbors, not having internet makes you pretty well off. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 72
Contributor

Re: Hurricane Harvey/payment

AT&T so I just received a data announcement that I will be charge extra for overage soon. Sooooooo you are not going to give us a credit for the data used during the storm? How heartless. I promise as soon as businesses are up and running, I will be out changing my services! AT&T you have no integrity! Here we are going crazy on our phones, texting frantically with our loved ones during this hard time and all along you are taking advantage of your customers that are in distress. So sad that you are so money hungry that you cannot do the honorable thing in the middle of the worst natural disaster to ever hit our area.
Message 27 of 72
Contributor

Re: Hurricane Harvey/payment

I sure hope they stick to their word, bcuz they haven't stuck to one promise from the day I switched from Verizon to AT&T. Biggest mistake I ever made. I sure hope they give u the credits. I'm stuck with a $1500 bill from Verizon that AT&T swore they wld pay and as far as Verizon is concerned we are still with them, they said they didn't even know we switched..... Explain that? God Bless and Good luck
Message 28 of 72
ACE - Expert

Re: Hurricane Harvey/payment

@Cdennen wrote:
AT&T so I just received a data announcement that I will be charge extra for overage soon. Sooooooo you are not going to give us a credit for the data used during the storm? How heartless. I promise as soon as businesses are up and running, I will be out changing my services! AT&T you have no integrity! Here we are going crazy on our phones, texting frantically with our loved ones during this hard time and all along you are taking advantage of your customers that are in distress. So sad that you are so money hungry that you cannot do the honorable thing in the middle of the worst natural disaster to ever hit our area.

Did you not read the post you replied to?!?

 

"Beginning today, Aug. 26, 2017, and running through at least Sept. 1, 2017, we will issue credits to AT&T wireless customers in impacted areas for additional data, voice and text charges, and AT&T PREPAID for additional voice and text charges."

 

They should be applied later.

 

I can hope things are going okay for you. But the fact that you've got time to get on-line to create an account here to complain, I have to assume you're safe have power and have internet...

 

Here is an UPDATE:

http://about.att.com/story/waiving_overage_charges_for_customers_impacted_by_hurricane_harvey.html

It says "Credits will post in 2-3 billing cycles." and lists the current counties and dates (that AT&T keeps expanding).

 

 

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Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 72
ACE - Sage

Re: Hurricane Harvey/payment

It would help if you read the links provided...

 

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(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 72
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