- edited 09-07-2017 6:32 AM by davidbk
Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.
AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.
We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html
Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams
Solved by: Go to Solution.
09-01-2017 1:21 PM
Perhaps in times of catastrophe AT&T should consider telling the COMPUTER to NOT send out such messages to customer addresses in affected zip codes or area codes. That shouldn't be tough row to how for a decent programmer. And NO- with everything else going on, I was NOT aware that the message was computer-generated.
Technically, you are over and they sent you a text to say you are over.
As AT&T is refining the areas that they are crediting, it's going to be constantly changing list.
I'd think you'd want AT&T working on fixing connections for the people in the area of the catastrophe who have no service (cellular/internet/TV). Instead of a text informing you of the status your account. This is really a first world problem.
09-01-2017 1:56 PM
09-01-2017 2:23 PM
09-01-2017 4:34 PM
09-01-2017 5:31 PM
09-01-2017 6:30 PM
As I posted earlier, far better to err on the side of caution.
Wouldn't that be sending out to everyone?
So that you don't miss anyone?
If it were my business I would instruct the COMPUTER to NOT send such emails to customers in the following Texas area codes: 956, 361, 979, 281, 713, 409, & 936. That was tough, wasn't it?
The credit is based on your billing ZIP code, not based on area codes. With number portability people have those numbers living all over the united states. They wouldn't get a necessary alert. Plus, people have relocated to those areas and don't have those area codes.
Those which have the "only game in town" mindset do not. Remember, AT&T is no longer the only game in town.
You're going to leave AT&T because they texting you to say your plan is running out of minutes? Seriously?
Those which have the "I'm the only customer in town" mindset tend make not much sense.*
If you, as a customer, would be upset or offended by a business's action, then that business shouldn't take that action.
They are crediting customers who get overages in the (defined) affected areas. This should not be upsetting.
You do realize this is the community forum correct?
* Yes, that was supposed to sound discombobulated!
09-01-2017 8:10 PM
09-01-2017 8:13 PM
Finally you posted "You do realize this is the community forum correct?"
And just what does that have to do with anything?
You're talking to other customers in the community. It appears you think you are talking to AT&T.
09-01-2017 8:45 PM
- edited 09-02-2017 9:25 AM
You posted "You're talking to other customers in the community. It appears you think you are talking to AT&T."
According to the website this forum is owned by AT&T & moderated by AT&T employees.
Obviously they own it, it's the AT&T forums.
They also MODERATE it, that doesn't make it mean they participate in all conversations.
A City park is owned by the city, it's moderated by the city (patrolled by the police) and cleaned up by the city but all the people hanging out there are not necessarily city employees.
And as such, the people you are talking to are NOT employees (employees are pretty clearly marked).
So when you act like we're giving you some corporate double-talk, it's really just other customers giving you an opinion (someone you're chatting with at the park).
I understand that you don't necessarily agree with the opinion, but that's a different issue.
- edited 09-02-2017 9:12 AM by Phil-101
Hey my name is Maurice an I need help on my bill plz I went help with the flood an I lost all my money can u plz plz help me wit my bill this mouth plz God Bless y'all
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
09-03-2017 8:41 AM
Not exactly helpful when you have unlimited data plan.
But you aren't going to go over. You still get to use as much as you want with no overages. Aren't you glad you do not have to worry about this? Instead you're complaining about not having overages?
A break on the bill would actually be productive.
They probably aren't going to do that any more than the people who don't go over their fixed limit plan are going to get a credit. Sorry.
09-03-2017 8:42 AM
I didn't lose my home, but we lost power and other services during 2 hurricanes 2 years in a row, in October 2011 (9 days) and in 2012 (5 days). Somehow we didn't complain, didn't watch TV and didn't go over our data allowance. Mostly as we were too busy helping others, trying to stay warm, feed ourselves and see in the dark, clean up the mess and check on folks who did suffer home damage.
Never occured to me I should be on the internet complaining about my lack of services.
09-03-2017 9:50 AM
yeah, totally missing the point.... in the midst of Harvey's mess, I would think you had other things to deal with. Apparently not.