- edited 09-07-2017 6:32 AM by davidbk
Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.
AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.
We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html
Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams
Solved by: Go to Solution.
08-30-2017 11:12 AM
Hey there, @Cdennen!
Per the AT&T press release linked above:
"Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. Credits will post in 2-3 billing cycles."
For more details, click on the link in the original post above.
Let me know if you have any other questions!
08-30-2017 11:15 AM
AT&T so I just received a data announcement that I will be charge extra for overage soon. Sooooooo you are not going to give us a credit for the data used during the storm? How heartless. I promise as soon as businesses are up and running, I will be out changing my services! AT&T you have no integrity! Here we are going crazy on our phones, texting frantically with our loved ones during this hard time and all along you are taking advantage of your customers that are in distress. So sad that you are so money hungry that you cannot do the honorable thing in the middle of the worst natural disaster to ever hit our area.
AT&T has announced it will waive data, text, and voice overage charges for those in the areas affected. If that's you, you don't have anything to worry about.
I'm sure the automated systems warning you about data used weren't turned off, because they still apply to most customers.
08-30-2017 12:35 PM
- edited 08-30-2017 1:26 PM
Overage? What does that mean? It says I have used 75% of my data?
Overages are what happen when you go over your data.
When you hit 101% you'll be over your data for the month
(unless you have rollover left).
Of it is high because of extra data during the storm. So are you going to waive the data used during that time?
Did you read the links provided?
If it's higher than usual DUE to use during that time, they'll figure out a way to credit you. I don't know how they do that calculation, but I do not recall any complainers AFTER the credits from the last big hurricane.
08-30-2017 1:11 PM
@Gary L The usage warnings include any rollover. In other words, if you get a 75% warning, it's for 75% of base plan plus any roll over. I actually used my rollover last month for only the second time but still never hit 100%. I only got the 75% warning, never even got to 90%.
- edited 08-30-2017 1:19 PM
08-30-2017 7:55 PM
08-31-2017 5:44 AM
08-31-2017 10:01 AM
What about internet service? I don't see anything about the repair status on that.
I haven't seen anything about that, but there are separate forums for other services. They might be posting about it over there.
This is the cellular forums.
08-31-2017 1:02 PM
- edited 09-01-2017 11:36 AM by ATTDmitriyCM
I just received a snotty message from AT&T regarding me going over my voice minutes. Did y'all not notice that I'm in Wharton, Texas? Had you considered ASKING if we're OK? If you had, you would have learned that I'm flooded out of my home and am trying to find another place for me and my family to live, hence the increased usage. You might consider changing your procedure- I KNOW I will consider finding another provider for my cell service!
FORMERLY of Wharton, Texas
[Personal information removed]
09-01-2017 1:01 PM
I just received a snotty message from AT&T regarding me going over my voice minutes. Did y'all not notice that I'm in Wharton, Texas?
No, the computer's whose job it is to text you with a factual message does not look to see where you are, it's irrelevant to the computer. The billing computer does not understand what a hurricane is. It's not a person looking at your account and typing out a text.
As far as the computer is concerned, you are over your minutes and it is doing it's job. It does not know which areas that AT&T plans to waive costs later, it's just doing the basic function it was programed to do.
As an intelligent human, you should have more ability than an unintelligent billing computer, you should understand that this is automatically done.
Had you considered ASKING if we're OK? If you had, you would have learned that I'm flooded out of my home and am trying to find another place for me and my family to live, hence the increased usage.
Having a computer text all of you to ask how you are is pretty impractical (especially since the computer doesn't know what that even means?)
I'm very glad you're safe and well enough to connect to the internet to vent about this!!! Sorry about your home.
09-01-2017 1:12 PM