Former Employee
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4.9K Messages
AT&T’s Response to Hurricane Harvey
Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.
AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.
We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html
Additional information and tips for disaster preparedness can be found at Inclement Weather – Be Prepared and www.att.com/vitalconnections.
Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams
G.Malveaux
Contributor
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1 Message
7 years ago
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Fl_retire
ACE - Professor
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3K Messages
7 years ago
@G.Malveaux Info on AT&T response to hurricane Harvey.
http://about.att.com/story/waiving_overage_charges_for_customers_impacted_by_hurricane_harvey.html
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Gdaniel92
Contributor
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1 Message
7 years ago
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
Here's the text of the site @Fl_retire posted to save you the click:
Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.
Beginning Aug. 26, 2017, and running through at least Sept. 1, 2017, we will issue credits to AT&T wireless customers in impacted areas for additional data, voice and text charges, and AT&T PREPAID for additional voice and text charges.*
Currently, credits will be issued to customers with billing zip codes in the following counties – Aransas, Austin, Bee, Calhoun, Chambers, Colorado, Brazoria, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Harris, Jackson, Jefferson, Jim Wells, Karnes, Kleberg, Lavaca, Liberty, Live Oak, Matagorda, Nueces, Refugio, San Patricio, Victoria, Wailer, Wharton, and Wilson. We’ll continue to assess the impact on additional locations in the days ahead.
UPDATE AUG. 28: From Aug. 28, 2017, and running through at least Sept. 3, 2017, we will also issue credits to AT&T wireless and AT&T PREPAID customers in impacted parts of Louisiana. Credits will apply for customers with billing zip codes in Beauregard, Calcasieu, Cameron, Jefferson Davis and Vermilion parishes.
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
I can understand your frustration, but the rain hasn't even stopped yet. I would expect to go some time without U-verse, especially if the equipment in your neighborhood has been affected by flooding.
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Feder1ca
Contributor
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1 Message
7 years ago
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ivargas2214
Contributor
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1 Message
7 years ago
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km77584
Contributor
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1 Message
7 years ago
Im in the same boat as ivargas2214. I get paid when I work and I cant work because of the hurricane. I used my money to buy food and supplies and now I am past due. Any help?
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Mrsfrb
Contributor
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1 Message
7 years ago
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la12mont
Contributor
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1 Message
7 years ago
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