AT&T Community Forums

AT&T’s Response to Hurricane Harvey

Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.

AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.

We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html

Additional information and tips for disaster preparedness can be found at Inclement Weather – Be Prepared and www.att.com/vitalconnections.

Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams

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Accepted Solution

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ms_unicorn

Former Employee

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4.9K Messages

7 years ago

For the very latest Hurricane Harvey Response and Live Updates, please visit: http://about.att.com/inside_connections_blog/hurricane_harvey

Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.

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bruinsrme

Contributor

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1 Message

7 years ago

AT&T is late to the game once again.

All other major carriers announced free service to hurricane victims.

AT&T is silent on this matter. Glad to see AT&T is there to serve their customers in time of need.

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formerlyknownas

ACE - Sage

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117K Messages

7 years ago

All carriers announced on friday the 25th. Sounds on time to me.

http://onlinephones.net/carriers-waiving-fees-for-areas-affected-by-hurricane-harvey/

http://www.prnewswire.com/news-releases/att-networks-prepared-for-hurricane-harvey-300509750.html

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MrIruegas11

Contributor

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1 Message

7 years ago

I would like a notification when credits go out or how to apply to be listed as one of the people effected by hurricane Harvey

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MicCheck

ACE - Expert

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14.2K Messages

7 years ago

@MrIruegas11 wrote:
I would like a notification when credits go out or how to apply to be listed as one of the people effected by hurricane Harvey

No application is needed. Affected customers will be identified by their billing zip code. Credits will be on the same bill the additional charges are on.

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Ulisorto

Contributor

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1 Message

7 years ago

Is there waived fee for customers impacted by hurricane Harvey??

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MicCheck

ACE - Expert

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14.2K Messages

7 years ago

@Ulisorto wrote:
Is there waived fee for customers impacted by hurricane Harvey??

https://forums.att.com/t5/Wireless-Billing/AT-amp-T-s-Response-to-Hurricane-Harvey/td-p/5245325

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Chrissy0815

Contributor

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1 Message

7 years ago

Hello I am currently in the midst of the devastation of Harvey and was wondering is there any assistance available for my cellular bill to be covered??

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