AT&T is a complete joke, they do not care or value their customers.

A condition of the BOGO offer must not have been met somehow. It was a new line and an upgrade, right?

The conditions of the BOGO from May/June

http://about.att.com/story/bogo_dads_grads_popular_smartphones.html

Unless all conditions were met, the credit is not issued on the line for the second phone.

The promotion was sponsored by each manufacturer, so the phones had to be the same brand. 

 I brought 3 lines back to ATT and added a 4th.  I was told by the sales rep and many others that the BOGO would take effect after the second bill.  This is how it was sold to me, and if this is how you sell it then it needs to be honored.  You don't just get to make new rules up along the way. 

AT&T is a failure of a company, I would not recommend to anyone.  note- Did not get Iphones.

The sales person was aware of my situation to start with and told me that I qualified.  That is the only reason I made the switch.

So if you are only going to provide information that does not apply to my case, please stop.

Thanks