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Posted Aug 31, 2014
11:05:08 PM
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AT&T gave me the wrong order conformation number
Hello, I ordered a HTC desire 610 and a 25$ gophone card, and it sent me the receipt in an Email with a order number to track my shipment (it has been 48 hours) and then when I go to track that order number it says that my order has Been canceled, but here is the strange thing.. There are things on there that I didn't even buy, like an iPad mini SIM card and a bunch of other crap.. But I think I'm still getting that phone because it still took the 200$ off my credit card..? Please respond with some helpful answers!
Hello, I ordered a HTC desire 610 and a 25$ gophone card, and it sent me the receipt in an Email with a order number to track my shipment (it has been 48 hours) and then when I go to track that order number it says that my order has Been canceled, but here is the strange thing.. There are things on there that I didn't even buy, like an iPad mini SIM card and a bunch of other crap.. But I think I'm still getting that phone because it still took the 200$ off my credit card..? Please respond with some helpful answers!

AT&T gave me the wrong order conformation number

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Sep 2, 2014 6:55:35 AM
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Hello, Biggie_Bee!

 

Thanks for posting. I'm sorry to hear you were given the incorrect confirmation number. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Biggie_Bee!

 

Thanks for posting. I'm sorry to hear you were given the incorrect confirmation number. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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