Contributor
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1 Message
AT&T failed to honor the BOGO offer that was up in April 2019
They made me upgrade my phone and to add a new line buying two Samsung galaxy 10 s plus, and never heard again, now all I have is a bigger bill, and receipt of upfront fees for all the upgrade and peripherals I got for the new phones, I will sued AT&T for false advertisement, cause now they are telling me so many excuses not to honor the offer, once they got me to upgrade and pay lots of money for
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
If you had read the deal, the credits on the second phone start in 3 months. You complained in ONE.
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blammmann
Teacher
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21 Messages
5 years ago
Yeah well, I'm currently getting screwed on this as well and your answer does nothing for my situation. There was also a 50" samsung TV offered... I havent received either the credit OR tv
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blammmann
Teacher
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21 Messages
5 years ago
In fact, I have most recently been told, that since they arent able to find the offer, ?? disappeared?? That it must not have ever happened...?
Really?
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blammmann
Teacher
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21 Messages
5 years ago
I have never been more disappointed, in an organization. Every time I call, instead of trying to help... they attempt to discredit my claim...
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
The Samsung offer through At&t required both new At&t wireless line and TV service (uverse or satellite).
Credits on the phone should start 3 months from the day off purchase - if you met all requirements.
Common reasons for promo failure:
Not reading the promo and knowing how to comply
Not using installments
Not adding a new line or porting from a competing carrier
Not adding TV service.
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blammmann
Teacher
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21 Messages
5 years ago
{keep it courteous} I had TV , but that isnt it. the promo ended on april 15, not may 27 or whatever, so it is not the same, TV was NOT required !
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blammmann
Teacher
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21 Messages
5 years ago
confirm I did it right
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
Can you post a copy of the promo?
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
@blammmann This is a self help forum, not 20 questions (which is what we play a lot with the less than forthcoming).
You have provided no information other than your expectations, that weren’t met.
‘No dates, no information on the added line, nothing on installments. You keep saying “That’s not it”.
So what is it?
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blammmann
Teacher
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21 Messages
5 years ago
I fail to see what my order number or any other specifics will do for a non ATT employee, or should I say unkown, and discerning random person on the internet... Duh!
I signed up on april 14 2019, Deal either ended midnight or on 15th, but was certain, the last day to claim.
Upgrade current s9, eligable, for any s10, get 2nd for free w/addition of a new line
Get a free 50" Samsung TV AND $750 in account credits
Ad was almost that vague, and hence why I dialed 611, to confirm what I was reading. This has all been reviewed, maybe, I have yet to speak with anybody that can confirm why I am or may not be eligable
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